The main responsibilities for this role include handling outstanding customer payments and supervising the collection team. This role is tasked with troubleshooting and problem solving collection issues across the organization - Sales, Customers, Logistics, Service, Order Administration, Finance, etc. Our ideal candidate has a working knowledge in accounting combined with strong project management skills. Ultimately, the collections manager should be able to ensure collections efficiency, minimize past due accounts and ensure accounting accuracy throughout our entire accounts receivable process.
Responsibilities:

• Set objectives for the accounts receivable team that align with the accounting department's goals
• Effectively execute day-to-day collections activities by identifying, resolving and mitigating account/payment delinquencies in a timely manner
• Maintain cross-functional relationships with Sales, Sales Support, Sales Operations, Customer Service, Accounting etc. to ensure the accuracy of each business transaction
• Resolve client-billing problems while applying good customer service
• Prepare robust Aging Reports for management review
• Work with external auditors for audit requirements
• Prepare yearly/quarterly write off recommendations for bad debt provision
• Prepare AR Adjustments including credit memos, rebills and write off's as required
• Oversee application of cash receipts
• Perform key SOX controls for the AR process

Qualifications:

• 5+ years proven work experience with Collections and/or Accounts Receivables management
• Hands-on experience with accounting software (NetSuite/SFDC/Zuora experiences are highly desired)
• Familiarity with advanced formulas in MS Excel
• Excellent analytical skills along with the ability to create and present detailed reports
• Ability to accurately process numerical data
• Team management and negotiation skills
• Problem-solving attitude along with project management skills
• Bachelors degree in Accounting, Finance, Business, Economics or equivalent