Accounts Receivable - Billing Supervisor

| El Segundo
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Headquartered in “Silicon Beach” El Segundo, CA -- NEXT is a company driven by a commitment to providing world-class service to shippers and truckers alike. We’re on a mission to solve a trillion-dollar puzzle and offer painless freight.

Armed with experienced professionals from Amazon, Google, Facebook, Snap, and Salesforce, NEXT is seeking change agents who are excited to make a meaningful impact on an industry driving the U.S. economy. Forbes included us on its 2019 Next Billion-Dollar Startups list, and we’ve been recognized as one of Built in LA’s Best Small Companies to Work For and 50 Startups to Watch. NEXT is venture-backed by leaders such as Brookfield Ventures, GLP and Sequoia Capital.

We are passionate entrepreneurs, creative thinkers, and decision-makers who will transform the freight transportation industry with modern technology. We create delightful product experiences that enables freight to move effortlessly, solving complex problems for our shippers and carriers.  We collaborate with some of the best designers, engineers, and business partners to achieve our goals.

Are you NEXT?

About The Role:

As an Accounts Receivable Supervisor, you’ll lead the team members in ensuring timely and accurate billing to the customers while maintaining outstanding customer service.


What You’ll Do:

  • Leading and training CSRs & AR billers to process customer invoices and resolve claims and disputes  
  • Maintaining customer profile, rate cards, and customer specific billing procedures & SOPs
  • Monitor, assign, and review completed loads and services to be billed to ensure timely and accurate billing to the customers 
  • Monitor, assign, and review claims and disputes filed by customer to ensure timely resolution and credit issuance 
  • Research causes of claims and disputes; propose and implement solutions to fix root causes
  • Perform daily invoice processing and the related review and reconciliation between billing systems and NetSuite
  • Participate in customer pre-onboarding calls to clarify potential misunderstanding in rates and billing requirements stated in contract
  • Validate customer rate card set up in billing system and draft customer specific billing procedures and SOPs pre contract upon customer onboarding 
  • Monitor and review each new customer’s first week billing from beginning to end; follow up with Customer to confirm billing receipt and billing accuracy
  • Work with Operations, CSRs, Sales, and Collections team to resolve any customer claims or disputes 
  • Provide support to Collections team by building relationship with customer’s AP team; facilitate collection of customer outstanding balances as needed
  • Establish workflow and SOP on handling customer inquiries and disputes
  • Maintain close communicating with customers via phone, email or mail; provide response to customer inquiries within 24 hrs.
  • Perform other administrative and ad-hoc reporting as assigned   

 

What You'll Need:  

  • Proficiency with Google Suite (Gmail) MS Office (Excel and Word), ProfitTools or other TMS systems, NetSuite or other accounting systems
  • Must be highly dependable and detail-oriented with the ability to manage many tasks
  • Qualified candidates will be a team player with a minimum of a year applicable work
  • Logistics, transportation, or freight industry experience required

 

What You'll Receive:

  • Competitive Base Salary + Bonus + Equity
  • Full Medical, Dental, and Vision benefits
  • 401k w/ company match
  • Paid vacation and holidays
  • Dog-friendly open office 
  • Join a rapidly growing technology company disrupting the trucking industry

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM

Location

Our HQ is located in the heart of Silicon Beach with amenities like an outdoor patio, an on-site gym, and cold brew coffee & kombucha on tap.

An Insider's view of NEXT Trucking

What’s the vibe like in the office?

“If I were to describe the vibe in one word it would be grit. Everyone here comes into the office ready to learn and band together to solve the complex problems that our drivers face everyday.”

Steven

Senior Product Manager

What's the biggest problem your team is solving?

“The challenges truck drivers face, are the challenges we are dead set on solving. For far too long, drivers have been forced to deal with the inefficiencies of an archaic, tech-devoid industry. We exist to give drivers the tools to manage their workday, exceed their income goals, and run and grow their business efficiently."

Roy

Product Marketer

What are some things you learned at the company?

"I’ve been able to hone my coding skills while working with a multi-national team to achieve success in the logistics industry."

David

Accounting Operations Manager

What is your vision for the company?

"We are committed to a greener future, using technology to limit idling and deadhead in order to reduce carbon emissions at the Ports of LA and LB."

Ashley

Director of Product Management

What makes someone successful on your team?

"If you want to solve insanely complex design problems in the logistics industry, this is the place! As product design team grows, we are looking for individuals who wear different hats- you are capable of zooming out to get a big picture view of the entire process, and doesn't scared of rolling up the sleeve and dive into some messy details."

Michelle

Senior Product Designer

What are NEXT Trucking Perks + Benefits

NEXT Trucking Benefits Overview

Competitive base salary, bonus + equity
Full medical, dental and vision benefits 401k w/ company match
Vacation and Holidays
Dog friendly office
Company trips

Culture
Friends outside of work
Intracompany committees
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
NEXT's management team is as diverse as our staff and our focus on continuous improvement of our D&I initiatives
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
NEXT's 401(k) retirement plan matches up to 5% of their annual base salary, with immediate vesting for matched contributions.
Company Equity
NEXT offers stock options that vest over a three-year period.
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
NEXT's vacation policy includes two weeks paid time off for all employees and up to three weeks off for tenured employees of five years or longer.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Happy Hours
Happy hours are hosted At team's discretion.
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Fitness Subsidies
NEXT's offers discounted gym membership.
Professional Development Benefits
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