UL Solutions
Our mission is to make the world a safer, more secure and sustainable place.
Remote

Field Business Supervisor

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Employer Provided Salary: 99,000-125,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

JOB DESCRIPTION

  • Implements and executes capacity and capability management under the guidance of the Business Manager.
  • Ensures effective workflow by engaging with cross functional leads and customers in order to understand scope of projects and technical needs to assign resources effectively.
  • Responsible for driving process improvements to ensure financial results are achieved.
  • Drives a high performing team by managing the performance and development of team members.
  • Operates effectively in the UL matrix to actively support and drive high performance culture changes, transformation efforts and people engagement.
  • Holds team and self-accountable for results, assists Business Manager in defining goals and performance objectives and metrics to execute strategy.
  • Develops and coaches by providing, training, career counseling, feedback, guidance to drive high performance and morale.
  • Ensures understanding of and compliance with all established policies and requirements. Increases customer loyalty, anticipates customer needs and provides proactive solutions.
  • Gathers, shares, and responds to customer feedback. Coaches and mentors employees to do the same.
  • Supports sales by building relationships with customers, requiring a deep understanding of what is in pipeline, obtaining feedback on how UL can do better, what is working well and identifies actions and solutions.
  • Provides direct support to customers and team by providing technical guidance and to complete projects and address all issues arising needing resolution (i.e..
  • customer complaints, unusual requests, technical advice).
  • Ensures quality and adherence to policies and standards requirements.
  • Leads and/or participates in discussions to drive business initiatives through brainstorming discussions.
  • Empowers and holds team accountable to find new opportunities to effectively drive growth & financial goals (revenue, profit, enterprise value, etc. ).
  • Assigns work tasks and estimates staffing requirements to meet customer needs.
  • Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensuring that all policies are understood and adhered to.
  • Communicates and exemplifies ULs Vision and Mission.
  • Leads, promotes and embraces change through self and team.
  • Collaborates and builds trust within the organization and with customers to meet or exceed their expectations.
  • Develops strong, flexible cross functional networks and global relationships to promote becoming the fastest, highest quality and most customer-friendly organization. Coaches and mentors employees to do the same.
  • Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
  • Performs other duties as directed.


RESPONSIBILITIES

  • Implements and executes capacity and capability management under the guidance of the Business Manager. Ensures effective workflow by engaging with cross functional leads and customers in order to understand scope of projects and technical needs to assign resources effectively. Responsible for driving process improvements to ensure financial results are achieved.
  • Drives a high performing team by managing the performance and development of team members. Operates effectively in the UL Solutions matrix to actively support and drive high performance culture changes, transformation efforts and people engagement. Holds team and self-accountable for results, assists Business Manager in defining goals and performance objectives and metrics to execute strategy. Develops and coaches by providing, training, career counseling, feedback, guidance to drive high performance and morale. Ensures understanding of and compliance with all established policies and requirements.
  • Increases customer loyalty, anticipates customer needs and provides proactive solutions. Gathers, shares, and responds to customer feedback. Coaches and mentors employees to do the same. Supports sales by building relationships with customers, requiring a deep understanding of what is in pipeline, obtaining feedback on how UL Solutions can do better, what is working well and identifies actions and solutions.
  • Provides direct support to customers and team by providing technical guidance and to complete projects and address all issues arising needing resolution (i.e. customer complaints, unusual requests, technical advice). Ensures quality and adherence to policies and standards requirements.
  • Leads and/or participates in discussions to drive business initiatives through brainstorming discussions. Empowers and holds team accountable to find new opportunities to effectively drive growth & financial goals (revenue, profit, enterprise value, etc.).
  • Assigns work tasks and estimates staffing requirements to meet customer needs.
  • Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensuring that all policies are understood and adhered to.
  • Communicates and exemplifies UL's Vision and Mission. Leads, promotes and embraces change through self and team. Collaborates and builds trust within the organization and with customers to meet or exceed their expectations. Develops strong, flexible cross functional networks and global relationships to promote becoming the fastest, highest quality and most customer-friendly organization. Coaches and mentors employees to do the same.
  • Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
  • Performs other duties as directed.


#LI-MB1
LI-Remote
QUALIFICATIONS

  • Bachelors' degree or diploma from an accredited university through a formal program of study in Engineering or relevant Engineering Discipline (such as Engineering Technology, Manufacturing Technology or Physics but not limited to these disciplines only) generally ten years directly related experience a plus
  • Extensive Alarm Industry Experience
  • Knowledge of how decisions impact business results, working with a remote based team across North America, planning and thinking strategically. Take calculated risks and plan for contingencies.
  • Demonstrate the ability to manage a employee performance using performance expectations, goals, and responding to employee relations issues.
  • Ability to make the complex simple and present information in a concise, relevant and powerful manner.
  • Analyze and interpret analyses, data, process documents and plans.
  • Ability to listen, learn and teach.
  • Demonstrate awareness of the challenges of working in diverse cultural environments.
  • Proficiency in local language and basic English.
  • Excel in customer collaboration, project management and business acumen skills.


What you will experience working at UL:

  • Mission: For UL Solutions, corporate and social responsibility isn't new. Making the world a safer, more secure and sustainable place has been our business model for the last 129 years and is deeply engrained in everything we do.
  • People: Ask any UL Solutions employee what they love most about working here, and you'll almost always hear, "the people." Going beyond what is possible is the standard at UL Solutions. We're able to deliver the best because we employ the best.
  • Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
  • Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
  • Total Rewards: In the United States, the salary range for this position is USD $99,000 - $125,000. All employees at UL Solutions are eligible for annual bonus compensation. The target for this position is 10% of the base salary offered. Employees are eligible for health benefits such as medical, dental and vision; wellness benefits such as mental & financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country, for the relevant position level. We also provide employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours). Internal applicants with questions related to the Total Rewards for this position should submit a ticket via askHR for more insights.


Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.
The application deadline for this position is December 17th, 2024

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What are UL Solutions Perks + Benefits

UL Solutions Benefits Overview

All employees at UL Solutions are offered competitive base salaries and are eligible for bonus compensation. UL Solutions offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund every year after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL Solutions contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

Culture
Volunteer in local community
Partners with nonprofits
We partner with Watts of Love, Habitat for Humanity and Ronald McDonald House Charities globally. UL Solutions also partners with regional and local organization every day.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Diversity employee resource groups
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Employees can enroll in programs such as Weight Watchers, Fidelity and our internal Healthy Minds programming to support their personal wellness journeys.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave
Family medical leave
Adoption Assistance
Vacation + Time Off
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Recreational clubs
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Customized development tracks

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