At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in. We’re seeking a VOIP System Software Engineer to help us define and deploy the companies' in-house IP telephone communication systems, including their software architecture and hardware components. You will be responsible for design, building, and managing Convoso VOIP Platform.

Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines. And, most importantly, success would mean being a natural-born leader with top-notch training skills.

Who We Are:

Convoso is a provider of omnichannel contact center software which dramatically increases customers' contact and lead conversion rates. We back the power of our advanced dialer with the human touch of a dedicated product expert. This invaluable combination delivers higher conversions with less outreach.

What You Will Do: 

• Meet with product team to design Convoso Next Voice Platform.
• Analyzing existing Asterisk/SIP setup for improvement.
• Developing architecture plans for voice and data services.
• Developing new Asterisk modules for product enchantment.
• Troubleshooting/fix Asterisk bugs.
• Troubleshooting/fixing VoIP network issues and bugs.
• Analyzing and upgrading network security systems and protocols.
• Optimizing network installations for future expansion.
• Building of a distributed and redundant VOIP Platform.
• Training staff on VoIP System and network protocols. 

Who You Are:

• Bachelor’s degree in Computer Science, or similar field.
• Previous experience working as a VoIP System Software Engineer.
• Strong C programming skills.
• Profound experience Asterisk and SIP.
• Deep understanding of networking (TCP/IP, routing, QoS).
• Profound experience in system administration (Linux)  and telecommunications.
• Developed and Managed Asterisk modules.
• Developed Multithreading applications in C.
• Strong understanding of OSI model levels (Ethernet, 802.1Q, ARP, IP, ICMP, UDP, TCP).
• Good knowledge of VoIP/PSTN technologies (H323, PRI, SS7,FreePBX,FreeSWITCH).
• Excellent troubleshooting skills.
• Advanced written and verbal communication skills.
• Experience capturing & reading Network Packets.
• Experience with PCAP.
• Optional SQL Experience.
• Shell scripting experience.
• Data Analysis experience.
• Management or Lead experience is also a plus.

Work Perks Worth the Hype:

• Competitive compensation package 
• Medical, dental, and vision insurance 
• 401(k) employer match program 
• Gym membership reimbursement 
• A team of highly experienced colleagues 
• Casual office environment
• Fully stocked kitchen (vegetarian-friendly) 
• Catered family lunches together (Every Friday)
• Your birthday off