RESPONSIBILITIES

The role of the UEM/MDM Engineer will include overseeing the design, buildout, and management of efficient, supportable, end-user compute environments for Windows, Mac, Linux & Mobile clients. You will be responsible for implementation, administration, and management of client environments that enhance corporate client computing to meet business requirements. You will design and administer UEM/MDM functionality for workstation systems including deployment configuration management, patching, updating.  

KEY FUNCTIONS

• Manages and drives end-to-end process design, improvements, automation and administration of the client engineering practice (e.g. Application Packaging/Deployment, Hardware Insertion, OS and Application Lifecycle Management, and Security frameworks) 

• Manages 10,000+ device environment using enterprise client management tools 

• Leads the transition of solutions from development to operations. Develops maintenance and automation scripts, implements monitoring strategies, implements continuity of operations strategies, defines metrics, defines service and operation level agreements, and writes support documentation. Trains application administrators and Service Desk personnel for ongoing operational maintenance of the production system 

• Develops adoption plans, including communications and training, for new software services 

• Documents existing system architecture and configuration and develops recommendations for evolving the system based on changing requirements 

• Evaluates new technologies and leads cross-organizational teams to analyze, select, implement, and integrate these technologies with existing IT services 

• Anticipates future IT service needs and investigates the potential of practical solutions. 

• Acts as a primary Aerospace technical contact with vendors for technical support. Identifies and analyzes technical support deficiencies and works closely with vendors to improve support. 

• Works closely with team to develop improved workstation management automation and reporting. 

• Provides subject matter expertise to train and assist application administrators with software installation and upgrades, system enhancements, integration, and troubleshooting 

• Participates in engineering architectural strategy, including technology standardization and modernization  

• Acts as an ambassador and change agent to build a culture of continuous improvement 

• Develops strategies to mitigate end-user issues at an enterprise level 
   

REQUIRED II: 

• Typically requires 3 years experience with a Bachelor’s degree 

• Secret clearance or the ability to obtain and maintain one 

• Experience documenting and analyzing business processes 

• Experience managing multi-platform MDM solutions (SCCM, Intune, Workspace One, JAMF, Ivanti or similar) 

• Enterprise scale device management including Windows, macOS, iOS 

• Seeks opportunities for process, procedure and policy improvement. Recommends improvements and contributes to solutions

• Completes all project tasks effectively, managing own schedule and priorities.

• Manage multiple priorities and projects at one time 

• Effective interpersonal skills to coordinate efforts and work with other internal and external organizations 

• Demonstrated flexibility and ability to adapt to changing organizational needs 

• Strong written and oral communication skills 

• Customer service orientation 

• Ability to work under minimal supervision, to self-initiate activities, and to work within timelines 

• Must possess time management and project management skills 

REQUIRED III: 

• Typically requires 6 years experience with a Bachelor’s degree 

• Secret clearance or the ability to obtain and maintain one 

• Experience documenting and analyzing business processes 

• Experience managing multi-platform MDM solutions 

• Experience managing multi-platform MDM solutions (SCCM, Intune, Workspace One, JAMF, Ivanti or similar) ​

• Enterprise scale device management including Windows, macOS, iOS

• Takes ownership of projects through completion, keeping relevant colleagues and customers informed of delivery status and issues

• Actively seeks to streamline and update established business processes and procedures to improve both quality and efficiency

• Effective interpersonal skills to coordinate efforts and work with other internal and external organizations 

• Maintains current knowledge of industry wide best practices and applies knowledge to make significant business decisions.

• Demonstrated flexibility and ability to adapt to changing organizational needs 

• Strong written and oral communication skills 

• Customer service orientation 

• Ability to work under minimal supervision, to self-initiate activities, and to work within timelines 

• Must possess time management and project management skills 

 
PREFERRED QUALIFICATIONS 

• 1 or more years of relevant experience with Master’s Degree 

• Linux/Puppet endpoint management 

• TS/SCI clearance or the ability to obtain and maintain one 

 
PHYSICAL REQUIREMENTS/WORK ENVIRONMENTS 

• Ability to sit or stand for extended periods of time. 

• Ability to use a computer to complete activities. 

• Ability to communicate with individuals and groups in person, by phone and telepresence. 

• While performing the duties of this job, the employee will typically work in an office environment. 

• Intermittent travel to gain access to work areas and buildings. 

Equal Opportunity Commitment

The Aerospace Corporation is an Equal Opportunity/Affirmative Action employer. We believe that a diverse workforce creates an environment in which unique ideas are developed and differing perspectives are valued, producing superior customer solutions. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity or expression, color, religion, genetic information, marital status, ancestry, national origin, protected veteran status, physical disability, medical condition, mental disability, or disability status and any other characteristic protected by state or federal law. If you’re an individual with a disability or a disabled veteran who needs assistance using our online job search and application tools or need reasonable accommodation to complete the job application process, please contact us by phone at 310.336.5432 or by email at [email protected]. You can also review The Equal Employment Opportunity is the Law poster and the supplement, as well as the Pay Transparency Policy Statement.