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SRE - Site Reliability Engineer

| Santa Monica
Email - [email protected] w/ "Built In" in the subject line.
Apply now

SimplePractice is the future of practice management. We’re at the forefront of making it simple for clinicians to run and grow their practices and growing quickly.We’ve built the highest-rated practice management software and we’re on track to become the market leader.

We are looking for our first SRE - Site Reliability Engineer who has a strong experience with Ruby on Rails based applications.

Under the supervision of the CTO, you will be responsible for deploying, automating, maintaining, troubleshooting and improving the systems that keep our cloud based EHR system running securely and smoothly.

What You’ll Work On

  • You will spend up to 50% of your time doing "ops" related work such as issues, on-call, and manual intervention
  • You will spend the other 50% your time on development tasks such as new features, scaling or automation
  • Identify and define system reliability and security requirements
  • Engineer, implement and monitor security measures for the protection of computer systems, networks and information
  • Be accountable for backups, performance, uptime, logging, alerts, and testing
  • Perform code security audits
  • Participate in 24/7 on-call rotation
  • Automate the provisioning, configuration, scaling, and monitoring of our platform
  • Perform periodic information security and training and the whole company and tailored training to individual departments
  • Lead incident response trainings
  • Evaluate risk assessment results and formulate corrective action plans

The ideal candidate

  • Bachelor's degree in Computer Science (or equivalent) or higher degree
  • Has 2+ years experience with Ruby on Rails development
  • Strong coder who also has operational, systems or networking knowledge and likes to whittle down complex tasks
  • Confident working with Linux based production environments (preferably CentOS/RHEL)
  • Hands-on knowledge of high-availability/reliability strategies such as load balancing, failover, clustering and disaster recovery
  • Production experience in the following technologies:
    • Ruby on Rails Stack: NGINX, Phusion Passenger, MySQL, Redis, Sidekiq
    • Monitoring Tools: DataDog, Newrelic, Kibana
    • AWS: Cloudwatch, S3, Cloudfront, Route 53
  • Ability to analyze and resolve complex infrastructure resource and application deployment issues
  • Problem solving skills and ability to work under pressure
  • Passion, drive, energy, a sense of humor and a great attitude!

Bonus Points

  • CISSP or equivalent
  • Experience with compliance standards PCI/HIPAA
  • Knowledge of Chef, Vormetric, Capistrano and Semaphore
  • Familiarity with industry security standards and guidelines (SysTrust, SSAE 16, OWASP, etc.)
  • Working experience in authentication technologies, including OAuth and SAML


  • Beautiful location near the 3rd Street Promenade next to the beach, with countless incredible food hotspots
  • Meditation room for the mindful
  • Stocked fridges and pantry with lots of healthy options
  • Weekly catered gourmet company lunches
  • Bring your dog to work!
  • Medical and dental healthcare
  • Generous vacation time

Why work at SimplePractice?

  • Join a team that’s incredibly passionate about helping people. Our product underpins foundational behavioral health work that really does make a difference
  • Be one of the first members of our US engineering team in our new Santa Monica office
  • Impressive stable growth enables SimplePractice to hire an outstanding team
  • Company trips to Europe to work with our European engineering team
  • Work with and learn from an experienced CTO
  • Work on exciting new features across web and mobile platforms
  • Use the latest version of the latest frameworks
  • Impeccably maintained codebase with CI, codestyle analysis, linting, QA and review and staging servers. Nothing legacy to see here.
  • Talented design team
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Email - [email protected] w/ "Built In" in the subject line.
Apply now
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • KotlinLanguages
    • SwiftLanguages
    • ReactJSLibraries
    • Ember.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • AmplitudeAnalytics
    • HotjarAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • JIRAManagement
    • Pivotal TrackerManagement
    • WordpressCMS
    • BaseCRM
    • MailChimpEmail
    • OutboundEmail


Walking distance to great restaurants, coffee shops, and shopping centers. Plus, abundant parking and close to the Metro Expo.

An Insider's view of SimplePractice

What’s the vibe like in the office?

Everyone is really kind and hard-working in a way that pushes you to do your best. We always strive to have clear communication so that politics and games don't factor into daily work. It really does feel like we're on the same team, working towards common goals. I go home every night proud of what I've accomplished.


Lead Visual Designer

How do you collaborate with other teams in the company?

Although not always possible, I'm old school and try to have in person interactions with other team members whenever I can. Developing an understanding of what other department goals are has also helped me build relationships with others as a way to see we are all supporting one common company mission.


Customer and Team Onboarding Lead

How has your career grown since starting at the company?

SimplePractice has not only offered me a chance to get a feel for start up culture and expand my professional toolkit, but also to foster a sense of collaboration unlike anything I’ve experience before. In the year since my first day in the office, I’ve learned in that time to assist my teammates in my new role as the Product Specialist Team Lead.


Product Specialist Team Lead

What projects are you most excited about?

I have the opportunity to execute projects for the strategic initiatives, marketing, and customer success departments. These projects include creating marketing campaigns to highlight product features and initiatives, establishing and maintaining partnerships, launching new channels of communication for customers, and so much more!


Senior Associate, Strategic Initiatives

What are SimplePractice Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Vacation & Time Off Benefits
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
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Email - [email protected] w/ "Built In" in the subject line.
Apply now
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