Sr. Site Reliability Engineer

| Greater LA Area

Sr. Site Reliability Engineer

At ServiceTitan the Site Reliability Engineering team engages the entire lifecycle of software development from ideation to operating predictably at scale. As a Site Reliability Engineer at ServiceTitan you will identify and build software improvements for scalability, performance, and overall customer experience. You will collaborate with architects and software engineers to deliver a highly available and automated infrastructure.

ServiceTitan’s ideal candidate is:

  • Passionate about solving complex problems with creative solutions.
  • Excited about delivering a reliable, scalable, and performant infrastructure.
  • Highly motivated, smart, independent, and problem solver who thrives in a fast-paced, bottoms-up environment.
  • Intensely eager to meet the needs of our customers and deliver best-of-breed SaaS solutions.

Responsibilities:

  • Design, develop, and deliver the necessary software engineering solutions to manage Azure cloud environment.
  • Own deployment, reliability, availability, and performance of ServiceTitan’s SaaS.
  • Proactively monitor, measure, and improve all areas of infrastructure.
  • Increase efficiencies through software improvement, automation, service delivery, maturity, and scalability.

Required Qualifications:

  • 4 years of experience in operating large scale distributed services.
  • 1+ years of engineering or systems experience.

Preferred Qualifications:

  • BA/BS in Computer Science, Computer Engineering or related technical discipline, or in place of 4-year degree, an equivalent industry internship or industry software engineering experience
  • Familiarity with one or more general purpose programming languages including but not limited to: .Net, C/C++, C#, Python, JavaScript, PowerShell, Go.
  • Experience with the Azure, Windows, Linux and other Microsoft software/services
  • Experience leveraging cloud architecture, applying site reliability principles, and/or demonstrating sensitivity to operational concerns.
  • Demonstrated ability to debug, fix, and optimize code.
  • Full-stack troubleshooting skills across network, application, hardware, and distributed services layers.
  • Superb communications skills, both written and verbal.

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Los Angeles Business Journal Top 100 Fastest Growing Private Company for 2017 
Inc. 5000 – America’s Fastest Growing Companies 2017

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • MySQLDatabases

Location

801 N Brand Blvd #700, Glendale, CA 91203
801 N Brand Blvd #700, Glendale, CA 91203

Insider's spotlight

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Learning & Development Specialist

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
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