Sr. eCommerce Manager (Magento backend)

| Santa Monica

We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

We are currently seeking a knowledgeable and personable senior eCommerce technical administrator to provide expertise and coaching in all eCommerce related issues and inquiries. The Administrator will be responsible for training and supporting store managers and designers/developers, providing solutions and technical oversight for improvements to eCommerce systems, and troubleshooting all aspects of our Magento application in production critical environments. The position requires experience and skills in, among other things, training teams in usage of eCommerce platforms, implementing and maintaining large scale Magento based operations, evaluating user/customer needs and defining solutions, and a deep understanding of all aspects of online store design, build, and run life cycles.

Job Functions:

  • Demonstrate full proficiency in the practical usage of the eCommerce platform
  • Work with global teams to define, solution, design, integrate, test, deploy, maintain and troubleshoot all aspects of the eCommerce platform.
  • Expert resource and coach for all commerce related technical operations
  • Refine, document and train teams in usage of the platform
  • Implement and maintain Magento development standards and best practices
  • Perform team code reviews and provide technical oversight
  • Actively troubleshoot Magento production application under pressure and define a path to resolve them

Job Requirements:

Skills/Abilities:

  • Demonstrate full proficiency in the practical usage of the eCommerce platform
  • Proven ability to understand business requirement and define pragmatic technical solutions to achieve outcome.
  • Working knowledge of Magento 2x front end design standards and data structures
  • Strong MySQL skills an advantage
  • Proficient in authoring, editing, and presenting technical documents
  • Excellent written and verbal communication skills
  • Demonstrated ability to adapt and work with team members of various experience levels
  • Ability to work with minimal direction with a focus on customer satisfaction
  • In-depth knowledge of PCI compliance and other eCommerce industry topics a plus
  • Knowledge of optimization, caching, and scaling techniques
  • Demonstrable understanding of basic internet concepts such as: domain registration, DNS, DMZ, Router, Firewall, Ports, Load Balancing, DNS

Experience:

  • 5-6 years of experience implementing and operating large scale, Magento based operations
  • Experience with Magento 1.x a must, 2.x preferred
  • Experience with multi-website, store view deployment
  • PIM, OMS and WMS experience a plus
  • Experience implementation and management of online payment gateways (e.g., Braintree, PayPal, Worldpay)
  • Experience working with the following technologies: Javascript (Prototype and JQuery), XML, JSON, SQL, PHP, CSS2, CSS3
  • Understanding and some experience with OOP PHP
  • Prior consulting and project management experience an advantage
  • Experience with AWS or similar cloud platforms a plus
  • Familiarity web analytics techniques (page tagging, path analysis, custom campaigns)

Education:

  • Bachelor's degree or equivalent experience

Universal Music Group is an Equal Opportunity Employer.

Disclaimer

This job description only provides an overview of job responsibilities that are subject to change.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • AccessDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • SAP HANADatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • DrupalCMS
    • WordpressCMS
    • SalesforceCRM
    • Constant ContactEmail

Location

UMG IT is primarily based in Woodland Hills, a neighborhood bordering the Santa Monica mountains in the San Fernando Valley region of Los Angeles

An Insider's view of Universal Music Group

What’s the vibe like in the office?

Everyone is hard working but it’s still a pretty relaxed and friendly environment. If you need any help people are always ready to make time. Between the conference room with all over music related decorations, big lunch room with table-football and arcade games and a very casual dress code, the overall vibe is really chill.

Laurent Burte

Enterprise Portfolio Management Project Manager

How do you collaborate with other teams in the company?

Our team serves departments across the company by providing feedback and best practices on software asset management. We get to work with a lot of different teams which is really interesting.

Ashia Coleman

Junior Windows Systems and Application Administrator

What makes someone successful on your team?

Our team relies on the ability to have quick and meaningful communications, sharing of ideas in a constructive way and working closely as a whole team. You also need to be interested in always learning. Technology never stands still and neither does this team.

Todd Hancsicsak

Director, Rights & Repertoire Technology

What does your typical day look like?

There is no typical day at UMG, which is a good thing! I get an opportunity to work with numerous individuals within IT and the business on a variety of global projects. Having the opportunity to work with so many talented people globally and continuously learn and contribute to our business is very exciting.

Gauri Gohokar

Project Manager

What are Universal Music Group Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Parking
Fitness Subsidies
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