Solutions Architect

| Remote
About Flowspace:
In less than three years, Flowspace has created one of the largest on-demand modern omnichannel fulfillment networks in the country, powered by cloud and mobile technology. We enable hundreds of brands and retailers to dynamically store, fulfill and ship products seamlessly to consumers nationwide from 120+ locations. Join us in our mission to transform a $100 billion warehouse and logistics industry. Flowspace is backed by Canvas Ventures, Moment Ventures, Y Combinator, and other prominent angels.
While we're based on the westside of Los Angeles, we are open to hiring remotely (within the US) for this role.
The Solution Architect is responsible for onboarding from pre-sales through launch and handover to account management and Customer Success. The Solutions Architect is involved during pre-sales: exploring customer needs, guiding use cases, identifying product gaps, raising concerns, providing ROI information to stakeholders, and during post-sales launches: validating data, prioritizing, coordinating, and executing on new product requirements, engineering initiatives, and warehouse operations, training, and workflow.

What you'll do

  • Conduct discovery calls to explore and understand a merchant's business, data, and how they will integrate with Flowspace from a technical perspective.
  • Identify gaps between merchant requirements and Flowspace’s capability.
  • Define a success plan for launching a merchant in a warehouse. Define what success looks like and execute against that plan.
  • Understand Flowspace’s product at a core level with focus on integrations, APIs, and WMS functionality. 
  • Identify when a custom feature is required and recommend a product specification to ensure the Product and Engineering teams are informed and aligned before the launch date.
  • Track merchant and warehouse performance post-launch and identify when an account manager can take over the account.
  • Act as the point person for the warehouse and merchant, build confidence in all parties, prioritize and manage stressful situations, make yourself available and lead by example.
  • Show extreme professionalism, communicate early and often with everyone involved, be a face for Flowspace in front of merchants and warehouses, raise concerns before issues happen.

Who we're looking for

  • 3+ years in a customer facing role as technical sales or part of a sales support team
  • Excellent client follow through skills
  • Ability to prioritize and multitask in a fast paced high volume environment
  • Experience with warehouse management software (WMS) systems and how it relates to warehouse operations

Bonus Points

  • BS in computer science, engineering, or equivalent combination of experience and education.
  • Demonstrated ability to define requirements, specifications, and success criteria for web services or user interfaces.

• Meaningful equity in a venture backed start-up
• Medical, vision, dental, life insurance
• 401K Matching
• A clear success path within the company. We want you to grow and lead with us.

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Technology we use

  • Engineering
    • RubyLanguages

Location

Culver City, CA 90066

What are Flowspace Perks + Benefits

Flowspace Benefits Overview

Our employees have full ownership of their work and the autonomy to lead. We believe in empowering you by reinforcing a positive, collaboration-driven career environment. We offer health, dental, and vision benefits, 401k matching, wellness stipend, competitive salary.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Flowspace's team fitness initiatives include In-office boxing classes and monthly gym reimbursement.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Flowspace provides employees with a 401(k) matching plan.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Flowspace's pet policy is dog friendly daily.
Fitness Subsidies
Flowspace reimburses it's employees $50 per month for fitness services and activities.
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
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