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Software Support Engineer

| Greater LA Area

Description

Leading document management and workflow software developer is looking for you to join its Technical Support team!

This position involves working with our resellers and customers in a variety of industries such as financial services, government, and education. It is an excellent opportunity for intelligent, outgoing, and self-motivated persons seeking rapid professional development in a growing software development company! If you want to utilize effective communications skills, tackle tough challenges through problem-solving, and develop critical thinking skills that will last you a lifetime, come join Laserfiche’s Technical Support team!

Responsibilities Include: 

  • Diagnosing issues that arise through the usage of our software in customers' production and development environments
  • Working with the Laserfiche development team to troubleshoot more complex issues
  • Software testing and bug verification as major releases near
  • Developing strong working relationships with resellers, customers, and Laserfiche team members

What You'll Need:

  • 4-year degree (BA, BS)
  • Knowledge of Windows client/server operating systems (IIS troubleshooting, Microsoft SQL Server and JavaScript a plus)
  • Experience with TCP/IP-based networking
  • Exceptional problem-solving and people skills
  • Communicate effectively both in person and on the phone
  • Think with a clear mind and originate clever and useful solutions
  • Maintain professionalism
  • Intelligence, motivation, and collaborative attitude

Click here to learn more about Life at Laserfiche

 Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.

***Please note that this is NOT a remote role***

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