Helping restaurants thrive!

Site Reliability Engineer at Restaurant365 (Remote)

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Employer Provided Salary: $100,000-$130,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

*Please note, this position can be based in Irvine, CA, Austin, TX, or remote

The SRE will be assisting in the responsibilities for supporting, enhancing, and maintaining our infrastructure and cloud services. Qualified candidates will demonstrate immediate technical aptitude, as well as propensity for learning new tools and techniques quickly in a fast-paced environment. Excellent candidates will be responsible for collaborating with the DevOps and development teams on efforts to help sustain a healthy responsive system. The SRE team is the front line for supporting our system and developing a best-in-class monitoring platform. The candidate will propose enhancements for system health, performance, and reliability to deliver SaaS based services for Restaurant365 customers.

How you'll add value:

  • Responding to production incidents and determining how we can prevent them in the future.
  • Triaging and troubleshooting production issues to ensure reliability and performance.
  • Identifying and automating manual processes.
  • Continuously evolving our monitoring tools and platform.
  • Promoting and applying best practices for building scalable and reliable services across engineering.
  • Developing and maintaining technical documentation/diagrams, runbooks, and procedures.
  • Provide “Always On” support for a 24x7 online environment, by participating in an on-call rotation providing response to production incidents and participating in root cause analysis and problem management.
  • Automate Public cloud environments by utilizing tools such as Terraform, Ansible, and cloud formation.
  • Work within strict time frames following change management protocols to provide maximum uptime.
  • Implement, review, and adhere to security policies along with working with audit teams. 
  • Research and remediate system vulnerabilities.
  • Interact and coordinate with architects, developers, vendors, and internal business partners.
  • Maintain documentation of all Cloud infrastructure related components.
  • Maintain a solid working knowledge of current infrastructure and future trends.
  • Other duties as assigned.

What you'll need to be successful in this role:

  • Minimum of 2 years of related experience with a bachelor's degree; or equivalent work experience.
  • Extensive experience with SRE methodologies and processes. 
  • Automation expert with coding skills and a mindset to automate manual/repetitive tasks with PowerShell, Bash, Perl, PHP, or containers.
  • Extensive scripting experience with Terraform, YAML, Ansible, Python.
  • Automation experience in public cloud environments, with a strong understanding of infrastructure as code. 
  • Experience in continuous deployment and lifecycle management using tools such as Gitlab, Git, stash.
  • Linux engineering skills and working knowledge of Windows. 
  • Working experience with Nginx and Apache Tomcat. 
  • Azure or AWS: 2+ years hands on administration and automation of various Azure or AWS services (Azure AKS, Azure Functions, Azure Blob, AWS ECS, AWS EKS, LAMDA, S3, ALB/ELB, etc...).
  • Experience with Windows and Linux. 
  • Ability to effectively prioritize and execute tasks in a high velocity environment. 
  • Strong written, oral, and interpersonal communications skills. 
  • AWS or Azure cloud certification is preferred. 
  • Preferred experience using: Jira, Prometheus, Grafana, ELK, Site24x7. Nagios a bonus!

R365 Team Member Benefits & Perks

  • Competitive compensation package
  • Salaried Position: $100K-$130K
  • Ability to work remote or hybrid
  • Comprehensive medical benefits
  • 401k + matching
  • Equity Option Grant
  • Unlimited PTO + Company holidays
  • Wellness initiatives
  • Philanthropy events

Why join our amazing team?

  • We're a community that prides itself in creating innovative solutions and producing quality work
  • Our product is the secret ingredient that makes a real difference to restaurants nationwide
  • The open concept work environment that we've created is causal, collaborative, and cultivates communication

  • #BI-Remote

R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.

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What are Restaurant365 Perks + Benefits

Restaurant365 Benefits Overview

Competitive compensation package
Comprehensive medical benefits
R365 pays 100% of the premium for medical, dental, and vision insurance for employees
401k + matching
Team member stock options
Flexible PTO + Company holidays
Wellness initiatives
Philanthropy events

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
President's club
Employee awards
Flexible work schedule
Remote work program
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

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