Senior Site Reliability Engineer

| Orange County

Job Summary

iHerb is seeking a strong Senior Site Reliability Engineer to join our SRE Practice group. iHerb’s ecommerce platform serves millions of customers across 150+ countries. Accordingly, we have a widely distributed global footprint with unique network, data and scalability challenges.

Our ideal candidate has a software engineering background and a DevOps mindset. You will also have a deep passion for automation and observability, with a keen understanding of how distributed systems play together. You will leverage this understanding to help build bridges between our engineering, infrastructure, SRE and NOC functions.

Job Expectations:

  • Working as part of the SRE Practice area, support development teams in understanding and leveraging SLI’s and SLO’s to improve service availability and performance.

  • Contribute to instrumentation and platform libraries in various languages such as Go and C#.

  • Collaborate with our NOC team to build out proper SOP’s around identifying root cause, escalation and remediation.

  • Work with other SRE’s to champion and establish KPIs for measurement of the SRE Practice’s success and improvement.

  • Lead SRE audit and sign-off meetings, ensuring services are ready for production.

  • Assist in building a blameless post-mortem culture that leads to fixed weaknesses and increased reliability.


Knowledge, Skills and Abilities:

 

  • Experience in open-source and commercial observability tooling such as Prometheus, Jaeger, EFK stack, Grafana, Datadog, NewRelic, etc.

  • Infrastructure/cloud automation tooling (e.g. Terraform, Packer, Helm)

  • Service Mesh/Discovery Tooling (e.g. Consul, Envoy, Istio, etcd)

  • Continuous Integration (e.g. Spinnaker, Jenkins)

  • Containers and Container Management (Docker, Kubernetes)

  • Configuration and Security Management (e.g. Puppet, Chef, Ansible, Salt, Vault, KMS)

  • Demonstrated experience leading/contributing significantly to an open-source infrastructure/application platform initiative a big plus (e.g. Kubernetes/Istio/etc. upstream commits)

  • Experience as a platform or back-end engineer in a prominent language such as Go, Python, Java or C# is a strong plus.

 


Experience Requirements:

Generally, requires a minimum of five (5) to seven (7) plus years of experience as a Software Engineer, DevOps Engineer and/or Systems Engineer

Education Requirements:

Bachelor’s Degree in Information Technology/Computer Science or a related field preferred and/or equivalent years of experience


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Location

Pasadena is known for its charm, sophistication and the best night life this side of LA! Tech is in Irvine, one of America's best places to live!

An Insider's view of iHerb

What's something quirky about your company?

“Everyone is really different, nice and cool to be around. People are comfortable to be themselves, which is not common.”

Chris

Software Development Engineer I (SCS)

What's the biggest problem your team is solving?

“Most of the challenges stem from the extreme growth of the company in addition to keeping up with the technological advances in the market. We migrate and change quickly to adapt, which is the fun part because we are continuously learning.”

Alina

Senior Software Development Engineer (SCS)

What makes someone successful on your team?

"A top performer on my team is really exceptional at a few things above and beyond the skills to do their work. Building relationships, adapting to the environment as it changes, and acting with urgency are these key abilities that enable them to achieve rapid growth in their career at iHerb."

Sara

Product Manager

How do you empower your team to be more creative?

"More so than empowering individuals, you have to hire the right people, trust them and let them do what they are good at.”

Al

Director of Software Development & Platform (SCS)

What makes someone successful on your team?

"Collaboration, feedback and creative freedom contribute to our team's success. Collaborating and receiving feedback ensures the content of our projects is accurate and effective. We are also given the freedom to approach our projects however we see fit — this flexibility allows us to create learning materials that are engaging and interesting."

Nina

Curriculum Developer

What are iHerb Perks + Benefits

iHerb Benefits Overview

Perks include snack and beverage stations, on-site gym, video arcade room, sand volleyball court, team happy hour and networking events and more. iHerb is dedicated to providing comprehensive medical, dental and vision plans by contributing up to 80% of the monthly costs associated.

Culture
Volunteer in local community
iHerb is committed to helping great causes here at home and around the world. We partners with organizations like the Boys and Girls Club, Susan G Komen, Ronald McDonald House, Exceed, etc...
Partners with Nonprofits
Worldwide, we’ve donated over $5 million. iHerb facilitates two schools in Cambodia in addition to supporting the Cambodian Children's Fund and New Hope Cambodia in support of children's education.
Friends outside of work
Eat lunch together
Intracompany committees
iHerb's iFit and iFocus teams are dedicated to organizing company events in addition to creating wellness programs and initiatives. The overall health and wellness of our team members is priority!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
iHerb Team Members can contribute up to $2700 annually to their FSA.
Disability Insurance
iHerb offers both short and long term disability coverage for its Team Members.
Dental Benefits
iHerb contributes 75% of the monthly costs associated with Cigna DHMO or Cigna DPPO dental plans.
Vision Benefits
Health Insurance Benefits
Starting in 2021, iHerb will cover 100% of the monthly costs associated with Blue Shield's health plans. Through the end of 2020, iHerb contributes up to 80% of the associated costs.
Life Insurance
iHerb provides all full-time Team Members with a 100% company-paid $50,000.00 Life/AD&D policy. In addition, Team Members have the option to elect additional Life/AD&D coverage plans.
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
iHerb's team fitness initiatives include in-office yoga and in-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
iHerb contributes a 100% match up to 4% of the Team Member's election.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Company sponsored family events
iHerb invites employees and their family members to attend a local minor league baseball game every summer.
Vacation & Time Off Benefits
Generous PTO
iHerb employees receive up to 20 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
iHerb hosts company outings throughout the year (varies by location).
Game Room
Our game room includes Ping Pong, Foosball and Video Games.
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion .
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
iHerb offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250 with a maximum total match of $5250.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
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