What We Do
At GoGuardian, we're helping build a future where all learners are ready and inspired to solve the world's greatest challenges. Our award-winning system of learning solutions is purpose-built for K-12 and trusted by school leaders to promote effective teaching and equitable engagement while helping empower educators to keep students safe.
What It's Like to Work at GoGuardian
We are a fast-growing learning company that thrives on making bold moves and setting high standards. Working with us means joining a (mostly!) remote team of diverse, passionate, mission-driven employees who are inspired by our vision, dedicated to our customers, and comfortable with rapid change. We balance our rocketship pace with a work culture that offers unbridled support, allyship, and inclusivity...to say nothing of fun! Join our Neurodiversity ERG, attend an online magic show (and bring your kids), head to a DEI Community of Practice session, share a pet photo with other dog lovers, or relax in an online meditation class. Our culture has earned us accolades! We have been named one of Built In's 2022 Best Places to Work™ and are certified as a Great Place to Work®.
The Role
We're looking for a Senior Site Reliability Engineer for our Pear Deck engineering team. This role will be helping us focus our expectations around availability, correctness, and performance while building tools and sharing expertise with the team to ensure our service continues to meet expectations as it scales. The work will cover a wide area, from directly improving our core services to on-call and incident analysis, education around scaling and resilience, and feedback into the product itself. Our Engineering team is built on a purpose-driven culture of collaboration, openness, trust, and transparency with amazing individuals that push the limits and think outside the box every day. As the foundation of our company, GoGuardian engineers help build, optimize, and maintain our infrastructure and applications that support millions of students and educators every day. They develop solutions to support meaningful interactions between students and teachers in face-to-face, remote, or hybrid learning environments.
What You'll Do

• Implement and provision necessary infrastructure changes for continued and/or improved site reliability
• Plan and Implement changes to reduce toil
• Read, understand, and review application code to support software development efforts from a reliability / infrastructure perspective
• Monitor health of production infrastructure and investigate/analyse any issues and abnormalities to identify problems or bottlenecks
• Communicate uptime and quality of service issues effectively
• Demand Forecasting and Capacity planning for continued and/or improved site reliability
• On call rotations and incident response during off-hours
• Implement and deploy hotfixes as necessary
• Plan, track and perform routine system maintenance and software updates to infrastructure
• Track and document reliability related issues and incidents
• Map business goals to architectural/infrastructure decisions

Who You Are

• 5+ years and/or 3+ previous industry position(s) w/ dedicated experience as an operations engineer, devops engineer or SRE supporting SaaS applications in large-scale cloud environments
• Direct involvement in shipping multiple production SaaS applications / products in varied disciplines or verticals
• Proficiency with the following technologies and practices: Google Cloud Platform, Kubernetes (CKA or similar certification preferred), Docker, Terraform
• On the job exposure or experience with the following technologies: Python, Prometheus, MongoDB, Redis, Firebase Realtime Database, BigQuery
• Writes production-grade code for well-scoped features; integrates feedback from code reviewers
• Learns quickly, applies existing knowledge to new challenges and is building mastery in relevant technical skills
• Confident in making technical decisions and explaining the reasoning behind them
• Comfortable developing solid technical solutions to ambiguous or open-ended problems
• Driven to teach, lead and help others in areas of strongest skill and experience
• Has software development experience and/or understanding of programming languages, data structures and algorithms

What We Offer

• Competitive pay, complete health insurance, 401(k) matching, bonuses, and an employee stock option plan
• Flexible time off, 13 paid holidays, paid parental leave, wellness days, and a paid year-end holiday break
• A robust catalog of benefits that support your professional growth and personal well-being: learning funds, lifestyle funds, online yoga & meditation classes, fertility & adoption reimbursement, giving funds with company match, and more...


Plus the intangible:


• A varied and challenging role in a global and highly innovative high-growth company
• Supportive, driven colleagues who have your back and share your passion.

Please share this with your friends or co-workers who may be interested in working at GoGuardian! We have multiple openings and are always looking for talented people.
GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.
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