GoGuardian

We envision a future where all learners are ready and inspired to solve the world’s greatest challenges.

El Segundo, CA

Remote

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Developer + Engineer//DevOps//Python//

Senior Site Reliability Engineer (Pear Deck) at GoGuardian (El Segundo, CA or Remote)

GoGuardian

| El Segundo | Remote

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At GoGuardian, we’re helping share the future of digital learning by providing educators, students, and schools with tools to create engaging and equitable learning environments. Together, we build innovative solutions to empower students, deliver insights, and encourage experimentation. With employees around the globe, we’re committed to building a culture of inclusivity, curiosity, and courage. GoGuardian’s growth is fast and ever-evolving, and our teams are growing along with it — always ready to experiment and learn.

While this job posting uses "El Segundo, CA" as the location, please note this role is currently being recruited for remote work or reporting to headquarters if within commuting distance.

As a Senior Site Reliability Engineer - Pear Deck, you will be helping us focus our expectations around availability, correctness, and performance while building tools and sharing expertise with the team to ensure our service continues to meet expectations as it scales. The work will cover a wide area, from directly improving our core services to on-call and incident analysis, education around scaling and resilience, and feedback into the product itself.

What You'll Do

Implement and provision necessary infrastructure changes for continued and/or improved site reliability
Plan and Implement changes to reduce toil
Read, understand, and review application code to support software development efforts from a reliability / infrastructure perspective
Monitor health of production infrastructure and investigate/analyse any issues and abnormalities to identify problems or bottlenecks
Communicate uptime and quality of service issues effectively
Demand Forecasting and Capacity planning for continued and/or improved site reliability
On call rotations and incident response during off-hours
Implement and deploy hotfixes as necessary
Plan, track and perform routine system maintenance and software updates to infrastructure
Track and document reliability related issues and incidents
Map business goals to architectural/infrastructure decisions

Who You Are

5+ years and/or 3+ previous industry position(s) w/ dedicated experience as an operations engineer, devops engineer or SRE supporting SaaS applications in large-scale cloud environments
Direct involvement in shipping multiple production SaaS applications / products in varied disciplines or verticals
Proficiency with the following technologies and practices: Google Cloud Platform, Kubernetes (CKA or similar certification preferred), Docker, Terraform
On the job exposure or experience with the following technologies: Python, Prometheus, MongoDB, Redis, Firebase Realtime Database, BigQuery
Writes production-grade code for well-scoped features; integrates feedback from code reviewers
Learns quickly, applies existing knowledge to new challenges and is building mastery in relevant technical skills
Confident in making technical decisions and explaining the reasoning behind them
Comfortable developing solid technical solutions to ambiguous or open-ended problems
Driven to teach, lead and help others in areas of strongest skill and experience
Has software development experience and/or understanding of programming languages, data structures and algorithms

What We Offer

A varied and challenging role in a multinational and highly innovative company
A robust benefits package including health insurance, 401(k) retirement savings plan with company match, employee stock option plan, paid parental leave, 13 paid company holidays, and much more
Development and further training opportunities for shaping and realizing your career goals
Exceptional colleagues with a passion for EdTech

GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.

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Where we are

2030 E. Maple Avenue, El Segundo, CA 90245

Technology we use

Engineering
Product
Sales & Marketing

- GolangLanguages
- JavascriptLanguages
- ScalaLanguages
- SqlLanguages
- ReactLibraries
- ReduxLibraries
- Node.jsFrameworks
- Google AnalyticsAnalytics
- IllustratorDesign
- PhotoshopDesign
- SketchDesign
- ConfluenceManagement
- JIRAManagement
- SalesforceCRM
- MarketoLead Gen

Mariana Aguilar

Director of Research

Feeling Supported

Taking advantage of remote work perks

At first, the transition to remote work was a challenge for Aguilar. But the director of research has since leaned into it. She and her husband put their belongings in storage and have been on a nomadic cross-country adventure, which means she’s working somewhere different almost every week. Of course, it helps that GoGuardian has found ways to support its staff, including monthly stipends, cultural events and trivia nights.

I am deeply grateful for the opportunity to work at an organization that is so supportive during this unprecedented time.

Mariana Aguilar

Director of Research

Hoon Bae

Technical Strategic Partnerships Specialist

Mission-Driven

Creating a space where all Guardians feel welcome

Bae went through a roller coaster of emotions after observing last summer’s events of civil unrest, and he wasn’t alone. In September, GoGuardian formed a cross-functional diversity, equity and inclusion committee to further its commitment to create an environment where all Guardians feel valued and respected. Bae serves as chair of the committee, a position he’s proud of.

I’m thrilled to serve and proud to be a part of a company that is mission-driven and not afraid to take on the hard DEI work that needs to be done.

Hoon Bae

Technical Strategic Partnerships Specialist

Walter Da Luz

Regional Partnership Manager

Joining Forces

Finding ways to make connections

In November 2020, Pear Deck partnered with GoGuardian, which meant Da Luz inherited a swath of new co-workers in a remote environment. He’s appreciated the efforts made by GoGurdian to ease the transition and facilitate new connections, like the company’s dueling piano bar virtual holiday event, or the simple gestures, like incorporating Pear Deck’s Slack channels.

I see wonderful things arising from our partnership as we work together to build a stronger company than we were as individual firms.

Walter Da Luz

Regional Partnership Manager

What are GoGuardian Perks + Benefits

GoGuardian Benefits Overview

We believe there is no better investment than in the health and wellness of our employees. With benefits like flexible PTO, yoga and meditation classes, and professional development stipends, it’s easy to relax, unwind, and align. Your growth is our priority, both inside and outside the office!

Culture

Volunteer in local community

GoGuardian participates in local volunteer activities such as AngelHacks Hackathon, Teens Exploring Technology (TXT) and LA Food Bank.

Partners with Nonprofits

Friends outside of work

Eat lunch together

Intracompany committees

GoGuardian's Diversity, Equity, and Inclusion Committee has five focus areas to drive meaningful and lasting change in Community, Communication, Talent, Product & Education.

Daily sync

Open door policy

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Pair programming

Open office floor plan

Diversity

Dedicated Diversity/Inclusion Staff

Highly diverse management team

Unconscious bias training

Mean gender pay gap below 10%

Diversity Employee Resource Groups

Hiring Practices that Promote Diversity

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Disability Insurance

Dental Benefits

Vision Benefits

Health Insurance Benefits

Life Insurance

Wellness Programs

On-site meditation twice per week

Onsite Gym

Team workouts

Team fitness initiatives include weekly in-office yoga classes

Mental Health Benefits

Retirement & Stock Options Benefits

401(K)

401(K) Matching

Company Equity

Employee Stock Purchase Plan

Performance Bonus

Match charitable contributions

Child Care & Parental Leave Benefits

Generous Parental Leave

We provide up to 12 weeks of parental leave for all parents who have been with the company for one year.

Flexible Work Schedule

Remote Work Program

Family Medical Leave

Adoption Assistance

Vacation & Time Off Benefits

Generous PTO

We offer a flexible time off policy for full-time exempt employees. Full-time non-exempt employees accrue 3 weeks of PTO annually. We also offer a paid 2 week end of the year holiday break.

Paid Holidays

Paid Sick Days

Perks & Discounts

Casual Dress

Company Outings

Game Room

Stocked Kitchen

Some Meals Provided

Happy Hours

Parking

Home Office Stipend for Remote Employees

Professional Development Benefits

Job Training & Conferences

Tuition Reimbursement

Diversity Program

Lunch and learns

Cross functional training encouraged

Promote from within

Mentorship program

Continuing Education stipend

We offer a $1200 learning stipend annually for personal & professional growth

Time allotted for learning

Online course subscriptions available

Customized development tracks

Paid industry certifications

Additional Perks + Benefits

Relax, recharge, and refresh with weekly yoga classes & guided aromatherapy meditation. Whether you're a golfer or a gamer (or both), there's probably a weekly activity with your name on it.

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An Insider's view of GoGuardian

What’s the vibe like in the office?

Exciting! We’ve had tremendous growth and have gone through a lot of changes over the last couple of years, but have maintained the supportive, passionate, and energetic foundations that made me join the company in the first place. The vibe is simultaneously feels relaxed and open, and like everywhere you look, people are solving difficult problems

Terence

Vice President of Customer Service and Support

What's the biggest problem your team is solving?

Our vision brings tall challenges; one of which is finding ways to sift through nearly insurmountable amounts of data, finding the important nuggets of information, then surfacing it to the right people. By using a combination of machine learning and cutting-edge data science (really), we're building better products for our users.

Zach

Lead UX Designer

How does the company support your career growth?

One of my life mantras is "When you stop learning you stop growing" and it is not possible here at GG to stop learning, as long as we take advantage of all that is available to us! Not only does GoGuardian keep us continually learning through our monthly all-hands meetings, but we have GG University and our personal learning stipend.

Susan

Account Executive, Pear Deck

How do you collaborate with other teams in the company?

The collaboration with people is really incredible. On the partnerships team, I get to work across internal teams as well as partner with our customers and thought leaders to enhance our products. I really enjoy learning from and working with our partners and everyone at GoGuardian.