At GoodRx, we believe that all Americans should have access to convenient and affordable healthcare. As a nation, we spend about $3.5 trillion annually on our healthcare, but too many Americans struggle to get the care they need, and prices just keep rising. Our marketplaces for prescription medicines and telehealth have helped Americans save $30 billion since 2011. GoodRx is a public company; we're based in Santa Monica with additional offices around the country. We're a low-key and tight-knit group that likes to find new ways to fix big problems. If you share our belief that you can do well by doing good, let's talk.

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, and those in the LGBTQ+ communities to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch – we’d love to connect and see if you could be good for the role!

About the Role:

GoodRx is in search of a Senior CRM Solutions Architect to assist the Enterprise Business Solution team with designing, implementing and recommending best practices on our CRM Platforms. We are currently using Salesforce & Braze CRM. We are looking for someone with a unique combination of technical skills and strategic thinking who can transform complex analyses into solutions within our current ecosystem. An ideal candidate will be a self-motivated, independent problem solver who is excited to dive into the details, ask questions, make recommendations, and drive results.

Responsibilities:

• Responsible for developing, building, implementing and supporting CRM technologies (Salesforce & Braze)
• Responsible for analysis and documentation ensuring that the Salesforce & Braze systems accurately meets the defined expectations of the business, ensuring that thorough testing is implemented, and performance and security requirements are aligned to our corporate GoodRx policies and standards
• Develop and run User Acceptance Training and documentation
• Attending regular planning meetings and daily stand-ups
• Identify and confirm technical design risks and develop mitigating approaches
• Participate in technical design workshops with the wider Salesforce Team, IT Teams, and the business (where applicable).
• Ensure all technical documentation/records are kept up to date, following any system changes and new project implementations
• Collaborating closely with the IT business applications teams, solutioning technologies that interface with CRM systems
• Translate and communicate technical requirements and solutions back to the business using story-based narratives as well as presenting the strategy and recommendations to executives
• Following GoodRx project planning methodologies and Agile development, for successful delivery of projects
• Reviewing the legacy debt on our systems and API’s and designing, presenting, and implementing new solutions that are both efficient for our business and cost effective
• Knowledge of new & upcoming features in the Salesforce ecosystem to provide recommendations for greater efficiencies 
• Ensuring that are systems are kept safe, secure, and compliant

Skills & Qualifications:

• Bachelor’s degree in computer science or Management Information Systems preferred
• Experience of standard & extensible functionality of Salesforce Sales, Service Cloud, Knowledge, Experience, Configuration, Analytics, Marketing Cloud & Pardot
• Apex, Visualforce & Lightning (or JavaScript) programming skills, or previous custom development experience in implementing other technologies stacks and other development technologies (Apex/VF, JAVA, .Net, Ruby, JS, jQuery, Angular.JS)
• Knowledge of Web Services (SOAP and REST)
• End to end implementation experience with the SFDC platform 
• Integration experience using both Web based technologies (SOAP, REST)
• Integration/Middleware tools such as Jitterbit and MuleSoft 
• Knowledge of options and how to handle security requirements such as single sign on and data security 
• Experience with Release Management, Source Control, and Deployment concepts and technologies such as ANT, SFDC Metadata API, Jenkins, SVN 

Nice to Have:

• 4+ years in a senior solutions architect role
• Data visualization skills (Looker, Einstein Analytics, Tableau etc.)
• Experience with marketing platforms such as Braze, Pardot and/or SFMC
• Basic knowledge of data modeling and SQL
• Basic HTML/CSS skills for email marketing and building responsive templates

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $30 billion using GoodRx and 20 million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.