Senior Production Support Engineer

| Santa Monica

What You’ll Do:

  • You’ll be the front line in helping customers get through any sticky parts of the process.
  • You’ll also monitor and diagnose performance issues, fix bugs, manage data updates, document issues and be the all-around “go to” person for when things go wrong.
  • The job will require quick work with databases, through GUI or command line (your choice), ability to read and diagnose log messages, error codes, system traces, and other outputs that the systems create.
  • We highly prioritize customer experience at Fair and make sure we are as attentive to them as possible. You’ll be the expert that can connect Operations, Engineering, and Customer Support to make it all happen in real time.

What You’ll Need:

  • At least 3 year’s experience with: Ruby/Rails
  • Postgres or MySQL experience
  • Linux command line
  • Mobile app QA or support experience
  • Experience using Application monitoring tools like DataDog or NewRelic
  • Understanding of API and other types of system communications
  • Experience diagnosing software bugs

What You'll Get:

  • 100% coverage of medical, dental & vision benefits for employees AND their families
  • Equity incentives (it’s only Fair that we are all owners of the company)
  • Unlimited vacation package
  • Daily catered lunch and fully stocked kitchen
  • Cellphone reimbursement
  • 401(k)
  • Green commuter benefits (1 block from Light rail)
  • Paid parking
  • Employee referrals rewards
  • Diverse & inclusive culture
  • Leadership & mentorship programs
  • Discount on Fair cars
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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • PostgreSQLDatabases

Location

1500 feet to the Santa Monica Pier. 1000 feet to the Downtown Santa Monica Metro stop. Views of the ocean (if you're standing in the right spot).
1540 2nd St Suite 200, Santa Monica, CA 90401

What are Fair.com Perks + Benefits

Fair.com Benefits Overview

Our name pretty much says it all. It’s our culture. It’s the way we treat our customers, our network of dealers and our fast-growing family of employees. We believe in hard work, and we believe hard work should be rewarded. That’s why we offer equity incentives, 100% coverage of medical, vision and dental premiums for employees and their families, 100% paid parental leave for 4 months, cellphone reimbursement, 401(k) retirement plans and free lunch 5 days a week for every employee. The way we see it, better to be more than fair than not to live up to our name.

Health Insurance & Wellness Benefits
Dental Benefits
100% coverage
Vision Benefits
100% coverage
Health Insurance Benefits
100% coverage
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Underground employee parking. Outdoor patio space for lunching al fresco.

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