WELL is a patient communication infrastructure for healthcare. We enable enterprise health systems, private practices, and vendors to conduct seamless conversations with patients across multiple channels — including texting, email, telephone, and live chat. 

With WELL, patients receive all of their healthcare communication from one trusted source — their provider. The platform empowers service representatives to converse with patients in real time, ensuring patients feel heard while driving staff efficiency and increased revenue.

Founded in 2015, WELL is based in Santa Barbara, California and is the highest rated patient engagement software on G2. WELL serves many of the country’s leading health systems and more than 20 million patients. 

WELL is proud to have been named one of the 2020 Central Coast Best Places to Work by the Pacific Coast Business Times and one of the 2020 Best Places to Work in Healthcare by Modern Healthcare. To learn more about WELL, please visit our LinkedIn.

SUMMARY

Behind the scenes, health systems have hundreds (and sometimes thousands) of different systems that must communicate with one another. At WELL, we connect with the systems in the hospital that need to communicate to patients; the team responsible for doing so is our Integration team.

WELL is looking for a talented Senior Integration Engineer to join the team. You will work directly alongside a team of integration and platform engineers under the direction of our Senior Integration Manager. We are looking for an engineer that enjoys a balance of deep technical work and working with clients, all while keeping a focus on improving the patient experience. Our team is passionate about reducing technical debt, optimizing our deployment processes, and ensuring our customers have a great experience with our technical teams. 

As a member of this team you will:

• Scope and deploy new integrations with clients
• Support and maintain existing client integrations
• Identify and eliminate technical debt in the system
• Improve and create process that allows the team to operate more effectively

This role is open to candidates that would like to work out of our Santa Barbara, CA headquarters, as well as candidates that are looking for a permanently remote role.

RESPONSIBILITIES

• Leverage our integration engine and cloud platform to investigate, diagnose, and solve customer integration issues.
• Assist in monitoring the health of the integration platform, proactively working to remediate problems which will impact system performance, message delivery, or availability.
• Effectively communicate technical issues with clients in non-technical language.
• Develop solutions to integrations bugs.
• Bring Mid-Market and Enterprise client integrations live. Includes scoping, developing, testing, and deploying integrations to our clients.
• Work with account managers and client support to ensure all customer integrations are stable.

REQUIREMENTS

• Bachelor’s degree or higher in engineering, computer science, math, or a related field
• 3+ years of experience in a healthcare integration engineering role
• 1+ years of experience in a client-facing technical role
• Strong software engineering skills and knowledge of software engineering best practices
• Deep experience in at least one programming language
• Strong written and verbal communication skills
• Strong analytical, problem solving, and logical reasoning skills
• A passion for managing data and connecting systems

BONUS

• Experience with the Mirth Integration Engine
• Experience with AWS, particularly Lambda Functions, API Gateway, and SQS

PERKS AND BENEFITS

Fantastic remote company culture – frequent Zoom company events (Lunch & Learns, trivia, yoga, cooking classes, book clubs, etc.) and daily fun brought to you by many creative Slack channels.

High-quality technology provided – MacBook Pros provided along with any WFH assistance you need.

Workplace groups – company committees available for all to join (Diversity & Inclusion and Workplace Engagement).

Learning and development – frequent events and tools available to help our employees #PursueGrowth.

Career mobility – we promote from within and have opportunities for employees to transfer between teams. 

Santa Barbara office perks: dog-friendly office, healthy (and unhealthy snacks), Kombucha on tap, light-filled space, Sonos workplace, ergonomic desk setup, and the occasional taco truck.

Unlimited vacation/PTO and a flexible work schedule 

Generous equity package

Full health benefits – medical/dental/vision

WELL Health Inc. is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at WELL are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 

WELL is dedicated to creating an inclusive and diverse workplace, where everyone feels safe to be themselves and express their thoughts and opinions. WELL is committed to providing employees with a work environment free of discrimination and harassment; WELL will not tolerate discrimination or harassment of any kind.