Senior E-Commerce Solution Architect

| Santa Monica

We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

 

UMG is looking for a Senior Solution Architect, E-Commerce & Supply Chain Solutions to lead technical strategy, systems integration, solution design, deployment and support. This position will provide strategic, consultative and tactical guidance for the ongoing architecture, development, deployment and integration of our Global Commerce Stack with other fan facing technology, including CRM and customer service systems.

 

Job Functions:

Lead technical development and day-to-day support functions of global direct-to-consumer platforms, including Cart, Order Management, Master Data Management and associated systems & technologies.

Work with various internal organizations (Store Operations, Supply Chain, Commercials, Marketing, Finance, etc.) to define requirements and translate requirements into technology solutions.

Lead and manage a portfolio of technology projects to ensure successful solution delivery and adoption by the user community.

Ensure technical projects deliver value to the business and are deployed on time and with high quality.

Establish, maintain, monitor and enforce development, quality assurance and technical standards.

Collaborate with other technology organizations to ensure system integration across various platforms.

Draft technical project instructions, engineering plans, technical designs, systems integration-related documents and deliverables, and training / operations manuals documentation to be used as resources for system users.

Develop and oversee successful operator support solutions to ensure platform operators issues are being documented and resolved quickly and efficiently, identifying and creating scalable solutions to recurring issues.

Manage 3rd party software vendors and technology partners, by prioritizing work assignments and ensuring quality deliverables.

Develop, document and maintain technology standards and roadmaps.

Assist with developing business case for future technology investments.

Continuously evaluate solutions and work to evolve platform stacks in order to keep up with market place innovations and trends as well as implementing solutions to provide better operational efficiencies.


Job Requirements:

Skills/Abilities:

Solid understanding of Magento, Shopify and general eCommerce technologies

Strong proficiency in modern design patterns and development languages including PHP, Symphony, JavaScript, HTML, CSS

Strong knowledge and hands on work using API's, webhooks, and general data transfer approaches

Customer-first mentality with ability to empathize and create customer loyalty

Collaborative and pragmatic mindset

Demonstrated capability to structuring and effectively manage technical development and delivery processes

Effective ability to relate technical concepts to non-technical audience and articulating business value of a given technical solution

Critical thinking, and complex problem-solving ability

Excellent oral and written communication skills and ability to effectively communicate across internal and external business, marketing, and engineering departments

Strong organizational, analytical skills and ability to work at a highly detailed level

Ability to work in cross-functional and global teams

Ability to manage diverse stakeholder groups and drive positive business outcomes

Experience:

5-7 years of experience working on the Magento 1 & 2 and Shopify platforms

Broad knowledge of ecommerce technology landscape and associated stacks (shopping cart, API integrations, OMS, IMS, WMS, credit card processing, tax engine, digital distribution etc.)

8+ years of successful technical project management, deployment or solutions design experience

Functional knowledge of integration systems with experience integrating enterprise software between various software solutions

Experience in scoping, clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams and outcomes

Working knowledge of agile software development process and proven management of decentralized development teams

Proven track record of architecting and delivering e-commerce solutions which enables business growth and profitability

Good understanding of consumer buying habits and behaviours

Education:

Minimum Bachelor's Degree

Magento Developer Certification Completed

 

Universal Music Group is an Equal Opportunity Employer.

 

Disclaimer

This job description only provides an overview of job responsibilities that are subject to change.

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • AccessDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • SAP HANADatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • DrupalCMS
    • WordpressCMS
    • SalesforceCRM
    • Constant ContactEmail

Location

UMG IT is primarily based in Woodland Hills, a neighborhood bordering the Santa Monica mountains in the San Fernando Valley region of Los Angeles

An Insider's view of Universal Music Group

What’s the vibe like in the office?

Everyone is hard working but it’s still a pretty relaxed and friendly environment. If you need any help people are always ready to make time. Between the conference room with all over music related decorations, big lunch room with table-football and arcade games and a very casual dress code, the overall vibe is really chill.

Laurent Burte

Enterprise Portfolio Management Project Manager

How do you collaborate with other teams in the company?

Our team serves departments across the company by providing feedback and best practices on software asset management. We get to work with a lot of different teams which is really interesting.

Ashia Coleman

Junior Windows Systems and Application Administrator

What makes someone successful on your team?

Our team relies on the ability to have quick and meaningful communications, sharing of ideas in a constructive way and working closely as a whole team. You also need to be interested in always learning. Technology never stands still and neither does this team.

Todd Hancsicsak

Director, Rights & Repertoire Technology

What does your typical day look like?

There is no typical day at UMG, which is a good thing! I get an opportunity to work with numerous individuals within IT and the business on a variety of global projects. Having the opportunity to work with so many talented people globally and continuously learn and contribute to our business is very exciting.

Gauri Gohokar

Project Manager

What are Universal Music Group Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Parking
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
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