Salesforce Administrator

| Greater LA Area
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The primary function of this position is the design, implementation, support, and administration of the Salesforce platform. This individual serves as a technical point-of-contact and will assist with data management, analytics, and reporting. The Salesforce Administrator manages and supports system upgrades, patches, testing, and other Salesforce technical projects as assigned.

In addition to the core responsibilities within the Salesforce platform, this individual will be working closely with our engineering leaders to shape deployment processes, set up contract employees for success, and face clients in a limited capacity to communicate technical requirements in an easy-to-understand manner.

Responsibilities:

  • Facilitate the configuration and implementation of Salesforce and any related components
  • Serve as a Salesforce subject matter expert to resolve issues
  • Establish and maintain Salesforce systems security and user permissions
  • Provide technical systems support including, but not limited to, diagnosing, and resolving problems, unexpected results, or process flaws and recommend solutions or alternate methods to meet requirements
  • Work closely with the team of Salesforce developers to build and deliver projects
  • Document systems designs, processes, and results
  • Maintain Salesforce data confidentiality and integrity by doing periodic audits and data analysis
  • Develop and maintain up-to-date systems, user procedures, guidelines, and documentation
  • Work closely with contractors to get them properly on boarded onto projects
  • Train users on new processes and functionality

Qualifications

  • 3+ years of Salesforce Admin experience
  • Solid understanding of Sales and Service Cloud functions, business processes, and data maintenance including process control and documentation of projects
  • Strong Attention to detail
  • Strong written, verbal, and listening communication skills including being an articulate and effective communicator and presenter; able to describe complex problems and solutions in understandable terms; able to frame communications to a diverse set of stakeholders
  • Experience creating custom objects, validation rules, formulas, workflows, and process builders
  • Experience in using different data tools like Apex Data Loader, Import Wizard, SFDC Data Export, and Mass Delete
  • Experience in deployment and working with version control tools like GIT

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • OracleDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • MailChimpEmail

Location

We are located in Santa Monica conveniently located near the Water Garden.

An Insider's view of Sidebench

How would you describe the company’s work-life balance?

Our work-life balance here is one of the best I've experienced in my career so far. People usually arrive between 9-10a each morning and leave between 5-7p every evening, and so long as you make all of your meetings and hit all your deadlines, no one's going to judge. Additionally, the unlimited vacation is a huge perk for all of us.

Keenan

People Operations Manager

How do you collaborate with other teams in the company?

A part of my role is taking a client’s set of requirements and scoping out potential engagements. It's essential I get feedback from multiple teams, including UX/UI/Tech, to better inform my conversations & identify the clients true needs. To do so, I set up solutioning meetings with all roles involved & we’ll collaborate to find the best options.

Chase

Business Analyst

How does the company support your career growth?

The company provides time and resources for pursuing higher education that is relevant to your current position or desired career trajectory.

Ojore

Exec Assistant

How do your team's ideas influence the company's direction?

Team ideas define Sidebench’s direction. Our core company value ensures nothing less, "We harness the collective genius of our diverse team to co-invent the feature." By creating an environment of open thinking & celebrating creative conflict, the team knows it's their responsibility to define company direction. Their ideas make up Sidebench’s DNA.

RJ

Director of Product Delivery

What’s the vibe like in the office?

Motivating. You can tell that everyone here loves what they do and wants to work hard to make the best products possible for our clients. At the same time, everyone is very laid back and knows when it’s time to work and when it’s time to have fun.

Katherine

Jr. UX Designer

What are Sidebench Perks + Benefits

Sidebench Benefits Overview

No week at the office is the same, and every day presents a new opportunity. At Sidebench, we offer hungry, wide-eyed individuals the chance to grow their career, challenge the status quo, and co-invent the future of technology. While you’re here, you’ll receive mentorship from world class leaders and work with a team that’s as driven and forward-thinking as you are.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
You choose your healthcare provider of choice so you can keep your current doctor or choose a new one. We take care of the rest.
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
We use Guideline, an accessible and easy-to-use 401k provider, to help our employees save for the future.
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
The arrival of a new family member is exciting…. and exhausting. We get it — which is why we offer paid leave for both new moms and dads.
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
A healthy work/life balance is the key to doing great work, and we believe in giving our brains ample time to recharge.
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
We value curiosity greatly, so we offer an education package that encourage employees to keep learning and growing.
Lunch and learns
Promote from within
Time allotted for learning
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