Regulatory QA Manager

| Greater LA Area
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Golden Hippo is a young, growing digital marketing company committed to helping everyone live their healthiest life. We create cutting edge health, wellness, and beauty products and work tirelessly to get them into the hands of the people who need them most - our customers. We're growing fast, but our core values remain the same as when we were founded in 2010.

Golden Hippo is currently looking for a Regulatory Quality Assurance Manager to manage our product Quality Assurance team at our warehouse in Chatsworth, CA. This position will also work out of our company headquarters in Woodland Hills, CA.

The Quality Manager will be responsible for ensuring warehouse compliance to applicable governing regulations for dietary supplements, food, cosmetics, and pet foods. To this end, this individual must coach the existing Quality team to drive for continuous improvement while maintaining adherence to the Quality Management System. Additionally, this individual will be responsible for investigating nonconformances and generating corrective actions that address root causes as well as conducting investigations pertaining to product complaints. This requires the ability to drive investigation timelines for contract manufacturers. Finally, this individual will be responsible for collecting and evaluating supplier compliance and performance through third party testing and insight from product complaints so they may provide feedback necessary for business evaluation.


HERE IS WHAT WE OFFER YOU

At Golden Hippo you have a chance to make an impact. You will have the opportunity to be creative, take initiative and grow. A career at Golden Hippo is more than just a job. It's the chance to work among friends every day, to work and play hard, and to see the results of your work firsthand. We work in a lively, laid back work environment with a fully stocked kitchen for our employees to use. We also offer:

  • Competitive salary (DOE)
  • Employer-paid benefits (medical, dental, vision, life)
  • Matching 401K plan
  • In-office CrossFit gym with professional coaches
  • Yoga and meditation breaks
  • Casual, "no dress code" atmosphere and an open office space
  • Highly interactive work with a talented, passionate team
  • UNLIMITED room for growth and results-based pay increases

WHAT YOUR DAY IS LIKE

  • Coaches Quality Supervisor and QA warehouse team to ensure excellent adherence to Quality Management System and support of continuous improvement initiatives
  • Conducts documented investigations of customer product complaints
  • Conducts documented CAPA investigations, implements corrective actions, and monitors effectiveness of all corrective/preventative actions
  • Manages Supplier Qualification Program through evaluation of product quality and supplier performance including dissemination of supplier performance to Product Development and Supply Chain teams 
  • Conducts internal audits and addresses any deficiencies found during internal or external audits
  • Oversees Quality inspection of incoming products and returned goods
  • Point person for all 3rd party product testing inquiries
  • This position will work out of our Warehouse in Chatsworth, CA and our company headquarters in Woodland Hills, CA. Regular driving will be required.
     

BEST CANDIDATES WILL HAVE

  • 5+ years of experience in role, 2+ years of management experience
  • Bachelor’s Degree in Chemistry, Biology, Food Science, Biochemistry or other related field
  • Excellent coaching capabilities that result in ability to delegate additional and advanced Quality duties to direct reports
  • Thoughtful and intelligent investigative skills that result in determination of true root causes and corrective actions
  • Ability to manage multiple priorities and timelines while maintaining informed and timely interdepartmental communication
  • Knowledge of dietary supplement, food, cosmetic and pet food regulations and warehouse environment 
  • Detail-oriented with strong managerial, organization, and project management skills
  • Self-driven, focused individual with strong time management and problem-solving skills
  • Ability to work in collaborative group environment as well as individually
  • Strength in collecting, analyzing, and interpreting data results
  • Proficiency in MS Office Suite (Word, Excel, Powerpoint) with HighJump/NetSuite experience preferred
     

Golden Hippo is always looking for smart, driven self-starters who are excited to build a place for themselves in one of the most fun, exciting companies in Los Angeles. If you thrive on community and communication, learning from your failures, and embracing the unexpected, Golden Hippo just might be the place for you.


Golden Hippo Company Culture Highlights:

  • Winner of Comparably's Award for Best Company in Los Angeles 2019
  • Winner of Comparably's Award for Best Company Happiness 2018
  • Golden Hippo is ranked in the top 5% of companies for Work Culture on Comparably.

Check us out on Comparably: https://www.comparably.com/companies/golden-hippo

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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • JIRAManagement
    • WordpressCMS

Location

Golden Hippo is located in Woodland Hills, one of Los Angeles' finest neighborhoods.

An Insider's view of Golden Hippo

What’s the vibe like in the office?

It is professional yet lively and relaxed. The office is always buzzing with people exchanging ideas and discussing different ways to reach our goals. It’s fun to work in an environment that works hard, but plays hard too!

Tannum

Online Reputation Management Lead

How do you collaborate with other teams in the company?

We use a mix of Jira/Slack/Invision to help facilitate clear
communication between different departments. In addition to these applications, we thrive on face-to-face interactions which help everyone share ideas and feedback about different projects and we have tons of meeting spaces that help us be able to have focused and efficient conversations.

Anisha

Front End Developer

How has your career grown since starting at the company?

Unlike large corporations where individuals have very specific jobs that limit their duties and exposure to growth, Golden Hippo has allowed me to quickly gain a lot of valuable skills for my career growth. I have plenty of exposure to challenging assignments. I've also learned how to adapt and improvise as well as take on new duties.

Ahmad

Supply Chain Analyst

How do your team's ideas influence the company's direction?

Golden Hippo has a culture that encourages everyone to share ideas. For example, our customer care agents hear firsthand what customers are saying, so we’re able to take that information and funnel it back to the product developers, writers, etc. This allows us to directly influence the way campaigns are run and optimized.

Peter

Chief Customer Officer

What projects are you most excited about?

The Management and Leadership training initiatives. These programs are meant to support the development of our future Hippo leaders, regardless of their existing experience and career levels. L&D is planning on leveraging the knowledge of our existing leadership team and learning resources to ensure successful results for all training initiatives.

Claudia

Learning & Development Manager

What are Golden Hippo Perks + Benefits

Golden Hippo Benefits Overview

At Golden Hippo our benefits extend far beyond providing coverage for basic health services. Whether it's downloading the medical plan app, or having the ability to quickly connect to life balance resources, our benefit plans contribute to sustaining a well-rounded life.

Culture
Volunteer in local community
Various teams at Golden Hippo volunteer various local charities, as well as participate in food drives for the local food bank.
Partners with Nonprofits
Golden Hippo support various global charities through many of our brands, including Smile Train, Charity:Water, Vitamin Angels, and more!
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring managers train in how to be aware of unconscious bias during interview and hiring training.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Company pays 100% of the employee's premium
Vision Benefits
Company pays 100% of the employee's premium
Health Insurance Benefits
Company pays 100% of the employee's premium
Life Insurance
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Monthly KPI bonus based on company performance
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We offer a lot of unique company perks! Some of these include free Crossfit classes, a fully-stocked kitchen, catered birthday lunches, free yoga and meditation classes throughout the day, and a dog-friendly office!

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