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QA Production Analyst

| Greater LA Area

Our QA team is growing and seeking an experienced QA Production Analyst to support the Customer Service and various development teams with on-going new changes to the production environment at FabFitFun. The QA team has more than doubled in size in the past year and we are looking to hire someone that is passionate about delivering quality and consistent user experience to our members. As a QA Production Analyst, you will identify, analyze and report production bugs and errors, coordinate and communicate with the Customer Service, QA, Development, and Product teams regarding bug reports and fixes, and support on-going process initiatives that will promote a smooth SDLC process. 

What you’ll do: 

  • Be the QA counterpart (the main point of contact) between the Customer Service team and the development teams to ensure all production related issues and errors will be identified and reported.
  • Conduct post-release/post implementation testing with development teams.
  • Troubleshoot and report production bugs and errors while collaborating between 
  • Customer Service team and development teams to ensure bugs/errors are not duplicates or known feature issue(s)
  • Participate in improving current production bug and error monitoring process and propose new ideas to better satisfy customer satisfaction and product quality
  • Create insightful KPI’s and Quality metrics to educate various teams on the impact of change management to production. Work with QA Project manager on creating insightful production and KPI reports on a weekly basis.
  • Coordinate with teams on hot fixes to the production environment for bug fixes and/or known feature issue(s).
  • Support in testing scaling up and down as needed based on organizational and development team(s) production modification. 

What you’ll bring: 

  • 3 to 5 years of QA experience with various software testing methodologies such as; functional, manual, load and regression.
  • Must have at 1-2 year’s experience supporting a customer service team
  • Experience in both functional/black box testing and white/grey-box testing. 
  • Experience with triaging and strategizing testing on production environments.
  • Knowledge of software development life cycle, Agile, Scrum, Kanban methodologies.
  • Outstanding time management, prioritization, and independence as well as keen attention to detail.
  • Outstanding communication skills with the ability to provide concise and concrete updates to QA, development teams, product owners and customer service.
  • Knowledge of any test management tool such as (JIRA/Testrail/Testlodge/Bugzilla/Rational/Zephyr).
  • Experience in cross-browser and mobile device testing.
  • Experience in creating bug KPI and metrics reports.

Nice to have:

  • Work with DevOps team on CI/CD platform. Maintain automated scripts already integrated with CI/CD on production and be involved in team discussions on troubleshooting issues.
  • Bachelor's Degree in a business or technology related field and 3+ years of relevant experience.
  • Any knowledge or experience with test automation tools would be a plus!

What you’ll get:

  • Opportunity to get in on the ground floor of growing QA team and assist in developing QA processes and procedures.
  • Full health-care coverage
  • Dental and vision coverage
  • Competitive medical coverage for dependents
  • Generous vacation policy
  • Paid parental leave
  • Free FabFitFun subscription
  • Fun and friendly culture
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • WrikeManagement
    • SalesforceCRM
    • IterableEmail

Location

In the heart of West Hollywood! Close to many staples of the LA area including The Beverly Center, The Grove and popular restaurants and bars.

What are FabFitFun, Inc. Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Each of our seasonal boxes partners with a charity/nonprofit organization.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Stocked kitchen with amazing snacks that suit both looking for something healthy or a sweet treat in the afternoon. Kombucha & cold brew also on tap!
Some Meals Provided
FabFitFun offers 3 catered a meals a week at our HQ in West Hollywood. Breakfast provided on Monday, while Lunch is provided on Tuesday and Friday.
Parking
Paid parking available for all of our employees with a paid parking incentive for those who commute to the office and don't require a parking spot or vouchers.
Pet Friendly
Dog friendly office!
Fitness Subsidies
You will have access to our online digital streaming platform (FabFitFun TV) that hosts a library of online fitness classes from top studies. Also hosted fitness classes every quarter in nearby gyms.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Online course subscriptions available

Additional Perks + Benefits

Generous compensation package and extensive benefits. 12 weeks’ paid parental leave. Free FabFitFun subscription and tons of beauty freebies! Daily impact on personalizing the FabFitFun member experience.

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