ServiceTitan is looking for a QA Automation Lead to become a key member of our Salesforce Team. ServiceTitan is heavily investing in it’s CRM infrastructure and this person will play a lead role by managing the end to end Software Test Life Cycle(STLC ) for Salesforce applications using various testing methodologies. This role will be responsible to build and craft test strategies from scratch to success.

What you’ll do

• QA Automation Lead / Senior Testing Specialist will be responsible for analyzing the project/user stories requirements and develop a testing strategy, test case development, testing, tracking and reporting to ensure quality Salesforce solution.
• Create and maintain project deliverables to ensure test plans, scripts, acceptance criteria, results, defect logs are thoroughly and consistently documented/versioned using a standard template and centralized repository(Confluence)
• Execute manual and automated test cases/scripts to ensure delivery of the quality Salesforce solution and log track defects.
• Help expand the functional regression suites for the existing Salesforce application
• Support BAs in multiple projects in documenting acceptance criteria and testing requirements for positive, negative and regression testing for the user stories.
• Define and manage processes to facilitate UAT events, including demos, test execution, and defect management.
• Monitor bugs and issues reported via production support to continuously improve testing processes
• Work closely with offshore team on multiple projects for all test related activities and tasks.

What you’ll need

• Minimum of 8+ years of experience in manual and automated testing and good knowledge of Software Test Life Cycle(STLC)
• Should have hands-on working knowledge of various testing methodologies like ATDD, BDD (Behaviour Driven Development), TDD(Test Driven Development), etc.
• Should have experience in analyzing requirements, identifying appropriate Test methodologies for the projects, leading Test teams, monitoring testing process and resolving issues and risks
• Strong knowledge of Salesforce platform and have experience in automation and manual testing Salesforce and related application
• Experience in defining testing strategies, plan, execution calendars, test scripts catalogs, defect management processes.
• Experience in testing strategies, including unit, functional, system, integration, regression and performance testing.
• Experience in test automation tools like Selenium/Java and knowledge of agile
• Nice to have: Certified Tester or Certified Salesforce Administrator.

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