Do you love the restaurant and technology industries? Are you looking for an opportunity to hone your technical problem solving and web development skills? If working on a lean, collaborative team which has a wide range of responsibilities and constantly tackles new and exciting problems for the company interests you, then we might have the perfect opportunity.

About the Position:

As a Product Delivery Engineer I on the Engineering Team, you will maximize the quality and effectiveness of restaurant products by managing integrations of ChowNow’s online ordering product with our restaurant partner websites, investigating issues detected by our web crawling tool and helping facilitate our mobile apps automation. You will interface closely with team members in the Restaurant Success and Customer Support departments in order to effectively make the onboarding and integration process as smooth as possible for our restaurant partners. You will be an integral part of our mobile application building process through our in-house automation software, helping deliver personalized, high-quality apps onto the app store and play store. 

This position is located in our Los Angeles Headquarters. Reports to Engineering Manager. No Direct Reports. 

About the Team: 

ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Google, Instagram, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace. 

Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace, and the kind of mission, that appeals to you, we’d love to talk. 

Learn more by checking out our reviews on Glassdoor (they’re excellent). Together we can preserve neighborhood flavor, one restaurant at a time.

Within 30 days You’ll:

• Complete your ChowNow new hire onboarding (Ramp Camp) and learn the ins and outs of ChowNow, our products, and our services
• Shadow each department for an in-depth look into how each team plays their part
• Complete an extensive and in-depth Product Delivery Engineer training lead by senior team members, your manager, and various departments.
• Complete 5-10 website integrations per day
• Resolve 5 client cases per day
• Add 5-10 mobile app download banners to existing client sites

Within 60 days You’ll:

• Integrate on all incoming websites on a daily basis
• Resolve all incoming client cases on a daily basis
• Add to and update integration and client issue documentation

Within 90 Days You’ll:

• Facilitate building 5-10 mobile apps per day
• Republish mobile applications with edit requests
• Take on development responsibilities to improve existing ChowNow internal tools.
• Begin participating in educational opportunities for skill and career development, including shadowing, training, and mentorship.

You Should Apply If:

• You have knowledge of core web technologies such as HTML, CSS, JavaScript, and JQuery
• You have experience creating and editing websites
• You have experience with popular CMS solutions (e.g. WordPress, Joomla, Drupal, etc.)
• You have experience with popular website building services (e.g. Squarespace, Wix, Weebly, GoDaddy GoCentral, etc.)
• You are comfortable using browser developer tools for debugging
• You are a self-starter who can take an idea and run with it with minimal guidance and supervision
• You are extremely detail-oriented, open to feedback, and have prior experience working in a fast-paced team environment
• You have exceptional written and verbal communication skills
• You possess excellent computer skills and proficiency with Google Docs, Gmail, Salesforce, and working with different browsers
• You are able to hold yourself accountable to your personal goals while maintaining a work hard, professional, and positive outlook
• You can provide previous examples of your work

About Our Benefits:

• Competitive Salary
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience
• Rock solid medical, dental, and vision plans.
• Remote Work stipend 
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Industry Speakers Series.
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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