GoGuardian is on a mission to transform education by helping to protect students in the digital space from harmful and distracting content and supporting their mental health. We partner with schools to identify learning patterns and maximize the academic potential of every student. With GoGuardian, educators can engage students with more effective resources while also promoting online accessibility in the most applicable way for their school population. 

The Implementation Specialist plays a critical role in providing world-class implementation experiences for new GoGuardian customers. They will drive early product education, customer satisfaction, user engagement, and digital implementation initiatives. This is a cross-functional role that works closely with sales, customer success, technical support, and product teams.

What You'll Do

• Guide trialing and active customers through successful product deployment for a broad suite of education-serving software platforms
• Structure onboarding sessions as conversations that employ active listening and user-driven experiential learning
• Leverage effective troubleshooting techniques (call-based and written form) to support clients during implementation
• Ramp up proactively when new technical deployment types are released
• Manage onboarding workflow for a high volume of customers undergoing different stages of the sales cycle and experiencing varying levels of need
• Act as enthusiastic, knowledgeable and empathetic brand ambassador to new and prospective customers
• Contribute to or own documentation of technical instructions, troubleshooting knowledge bases, and/or cross-functional and internal processes
• Represent early customer experience in cross-functional projects and decisions
• Cultivate and expand portfolio of user education and best practice literature in Help Center and client-facing Highspot

Who You Are

• Prior experience in a role that combines demanding project management and grit with patience and people skills
• Prior experience in software training, K-12 teaching, adult education, implementation, technical or customer support, coaching, or IT highly valued but not required
• Clear, engaging and efficient communication skills, both spoken and written
• Ability to quickly develop rapport and trust with a diverse customer base 
• Strong technical and analytical ability

What We Offer

• Opportunity to impact and revolutionize safe digital learning experiences for K-12 students
• Partner with passionate and talented colleagues who are compelled to do good in the world
• Remote work
• Annual personal growth stipend for continued learning
• Monthly stipend for home office supplies
• Grow and scale with one of the fastest growing EdTech companies

GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.