Role & Responsibilities

• Managing the sales engineer team responsible for supporting the sales organization
• Work closely with product owners to align on quarterly development planning
• Manage all sales originated feature requests
• Manage all sales originated custom engagements and the scoping process
• Responsible for maintaining Jira for the sales organization
• Oversee integration engagements with 3rd party solutions
• Provide on line demonstrations that encompass both core and custom solutions
• Work with sales management on all RFP responses to address technical responses
• Meets with key clients, assisting sales representative with maintaining relationships and strategic planning
• Provide weekly product updates to the sales organization
• Oversee customer relationships around labs, pilots and unique engagements
• Maintain inventory on sales demonstration team across the sales team
• Work with marketing and sales management on trade show coordination
• Directs staffing, training, and performance evaluations to develop the sales engineering team
• Work cross functionally with product to understand initiatives and provide information on custom solutions being developed
• Work directly with customers to gather requirements and use cases
• Develop quality assurance standards and testing best practices
• Motivate the team to delivery high quality demonstrations that extend the capabilities of our core solutions
• Build / Refine playbooks and processes to allow for scale
• Conduct 1:1 sessions with each team member to help with skill and career development
• Project assignments and resource planning
• Identify skill gaps within team and create training plans to address the gaps
• Drive the organization towards best practices and technologies that best fit the customer requirements
• Understand the long-term business objectives and suggest technical strategies to meet those objectives by introducing innovation through technology
• Actively participate in the development process, as needed
• Work closely with product management, software development, quality assurance, sales, and the executive leadership team
• Partner with technical stakeholders to ensure that standards and governance are enforced across our technical footprint

Knowledge and Skills Required

• Must have experience with Android and IOS platforms
• Must have experience integrating systems across multiple tiers
• Comfortable communicating architecture to all levels of management and customers
• Excellent knowledge of software development methodologies and processes
• Excellent decision-making skills with the ability to balance conflicting interests in a complex and fast-paced environment
• Strong analytical, prioritization, and troubleshooting skills
• Strong leadership skills and experience successfully managing teams
• Work and communicate internally and with the customer at all levels, including engineers, end-users to C-suite
• Experience and understanding hybrid cloud solutions
• Efficient at using Jira and Confluence as part of a daily routine
• Effective in responding to RFP’s, creating ROI and Case Study documents