About LegalZoom

We believe that everyone should have access to professional legal advice. So, we’ve built a trusted and accessible technology-based platform to reduce barriers and help empower millions of people to grow their business, care for their families, protect their ideas and more. From Estate Planning, to Business Formations to IP, we’ve helped more than four million customers, providing the protection and peace of mind they need. To date, we’ve grown to become the leading provider of online legal solutions for families and small businesses, and we’re committed to making our services even more valuable and easier to use than ever before. Join us!

Overview

At LegalZoom, we simply do not believe that it should cost thousands of dollars to create a will, form a business, or apply for a trademark. So we started a movement to make legal help available to all.

The Director Engineering, Services will be responsible for leading a talented team of software engineers who are responsible for designing and implementing microservice and API solutions that have scale, speed and are running in both public and private clouds. This role requires the ability to balance between people management, leadership, and technical responsibilities. This position will collaborate with senior product, operational, as well as other engineering directors. This role will be responsible for leading a staff of full-time and contract professionals in multiple global locations. This position is an excellent opportunity to drive the future of our software framework and helping drive our cloud transformation strategy.

The Director Engineering, Services role will also be responsible for mentoring and growing team members within the engineering organization. The Director Engineering, Services will also be a partner in determining the future direction of the engineering organization and being a part of the execution of that direction.

You will
Provide functional and technical leadership to Engineering department
Promote technical innovation and influence product roadmaps across functions and capabilities related to software engineering

• Closely partner with product, sales, and operational teams to influence product decisions, roadmaps and provide subject matter expertise
• Build software solutions which meet and exceed operating targets of reliability, scalability, security, maintainability and performance
• Champion efforts focused on attracting, developing and retaining a high performing team, offer ongoing feedback, professional growth opportunities and overall career guidance
• Be a driver of employee engagement, empowering your teams to not only champion their own efforts but encourage others to be truly vested team players
• Employ agile based development methodologies in partnership with Project Management stakeholders. Foster maturation of the agile software development process and provide coaching in the use of agile
• Champion continuous improvement and simplification of technology and underpinning stacks
• Continuously improve SDLC processes including comprehensive code reviews, automation, unit testing, etc
• Create teams that play to the strengths of individual team members while identifying opportunities for development/mentoring
• Contribute to the department’s identity, standards, guidelines and best practices
• Foster lasting and valuable relationships with external vendors that help drive the teams’ success
• Managing and working with remote development teams, possibly across several time zones while still maintaining high quality
• Partner with architecture stakeholders to develop solution designs
• Maintain deep technical and business knowledge of industry directions and trends in the area of application architecture and programming languages
• Drive to deliver technology and products in the roadmap on schedule and with the highest quality
• Provide support for operations and support teams, including root cause analysis and preventative analysis
• Promote a DevOps culture that enables developers to execute quickly and with quality

Skills and Experience

• Bachelor's Degree in Computer Science or related field required (Master's Degree desirable)
• 8+ years in a leadership role including experience leading a software engineering team, setting priorities and plans to meet business goals and objectives
• Minimum of 5+ years of management experience in ecommerce, SaaS platforms, or cloud services
• Broad experience building, leading, managing and mentoring high-performance agile-based engineering teams
• Deep understanding of computing systems, software architecture and processes
• Experience leading large teams of 10+ software engineers both co-located and distributed
• Knowledge of object-oriented design and proven implementation skills in at least one of the following server side languages: C#, Java, Node.js
• Experience transforming monolithic applications and platforms to micro-service oriented architectures
• Knowledge of multiple public cloud platforms and direct, hands-on experience with at least one of Azure, AWS, Google Cloud
• Expertise in delivering hybrid-cloud solutions and/or cloud agnostic solutions
• Proven delivery of applications and services using both relational (MS SQL Server, MySQL, PostgreSQL) and non-relational databases (MongoDB, Neo4J, Cassandra).
• Previous work with Build and CI tools like Jenkins, CircleCI, Hudson to facilitate continuous integration and delivery focused on multiple daily releases across several teams
• Ability to standup, scale, and gather insight from logging management and APM tools like Splunk, DataDog, LogDNA, New Relic, etc…
• Ability to establish and rollout development practices and standards related to API and cloud development best practices
• Deep knowledge of application and cloud security including familiarity with CERT, OWASP, and other industry standard Secure Coding Practices
• Strong background in RESTful API design and consumption including versioning standardization, rollout, and deprecation
• Proven experience tracking and implementing unit testing and automated testing frameworks
• Experience with version control systems such as Git
• Enterprise level experience implementing integration patterns using Message Broker or Service Broker (Rabbit, Kafka, SNS/SQS, Azure Service Bus) tools as well as Caching systems (Redis, Memached)
• Experience creating and managing remote teams
• Excellent verbal and written communication skills• Strong sense of self-motivation, organization and attention to detail
• Strong analytical skills
• Experience delivering in agile methodology
• Demonstrated success in building and maintaining relationships with key technology vendors and internal stakeholders
• Experience working in a demanding and fast paced environment
• Ability to successfully manage multiple complex projects simultaneously
• Ability to travel approximately 25% of the time 

Preferred skills

• Previous experience or exposure to AI/ML and NLP
• Experience delivery messaging solutions using web sockets
• Experience with GraphQL
• Familiarity with container orchestration such as Kubernetes

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity.