Customer Solutions Engineer (Remote)

| Remote
Employer Provided Salary: $75,000-$85,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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What You’ll Do:

HG Insights is experiencing significant growth and in need of a Customer Solutions Engineer to work directly with our customers on their utilization of our data solutions.  This role will challenge you to think creatively and ask questions about data leading to better solutions for our customers and enhancements to our internal processes that create the data. 

We’re looking for someone who is passionate about solving problems and can analyze and translate technical concepts to a sales and marketing audience.  This role is a hybridized customer-facing analyst role, with an equal emphasis on both skill sets.

What You'll Be Responsible For:

  • Building strong relationships and providing exceptional customer service.
  • Supporting clients and their key Sales and Marketing GTM use cases.
  • Collaborating with our product and engineering teams to identify and prioritize customer needs and communicate those needs to the relevant teams.
  • Being a customer champion by providing feedback to our internal teams on ways to improve our products and services.
  • Drive customer adoption and retention by developing and executing customer success plans, delivering training sessions, and providing ongoing technical support.
  • Designing and implementing custom solutions for key accounts and strategic accounts, working closely with our product and engineering teams.

What You’ll Need:

  • BA/BS in Computer Science, Mathematics, Statistics, or a related technical field.
  • 3-5 years of relevant professional experience.
  • 2-3 years of SQL Experience (MS SQL Preferred)
  • 1-2 years Experience with a BI tool (Tableau preferred)
  • Proficient in Excel - Vlookups, Pivot Tables
  • Excellent communicator with an eye for detail
  • Problem solver capable of recommending solutions to resolve customer requests and technical issues.

About Us:

Headquartered in beautiful Santa Barbara, HG Insights is the global leader in technology intelligence. HG Insights uses advanced data science methodologies to help the world’s largest technology firms and the fastest growing companies accelerate their sales, marketing, and strategy efforts. 

We offer a competitive salary, 401K, growth potential, great benefits, and an accomplished diverse remote team. As a remote worker, you are invited to work in any U.S. city where you’re happiest and most productive, while also participating in company-wide events, where we strive to ensure our remote team members feel included. We run the gamut in geography, lifestyle and interests, but we’re united by a common set of core values: we ask for and give help, we embrace challenges, we are all part of the solution, and we care about our work, our customers and each other.

HG Insights determines pay for positions using local, national, and industry-specific survey data. We strive to make competitive offers allowing the new employee room for future growth. Individual compensation packages are based on a various factors unique to each candidate. All offers are determined by a number of factors, including, but not limited to, the applicant's experience, knowledge, skills, and abilities, as well as internal factors.

The salary range for this position is $75,000 - $85,000. Some of our roles are eligible for variable compensation that is not reflected in these figures and is role specific.  The Talent Acquisition team will communicate all compensation components. 

HG Insights Company is an Equal Opportunity Employer 

Please note that HG Insights does not accept unsolicited resumes from recruiters or employment agencies. In the event of a recruiter or agency submitting a resume or candidate without a signed agreement being in place, we explicitly reserve the right to pursue and hire such candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of HG Insights

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ElixirLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ReduxLibraries
    • ElasticsearchLibraries
    • HadoopFrameworks
    • JupyterFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • FigmaDesign
    • IllustratorDesign
    • InVisionDesign
    • MiroDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • DrupalCMS
    • HootsuiteCMS
    • Joomla!CMS
    • WordpressCMS
    • DocuSignCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • Salesforce CPQCRM
    • Salesforce PardotCRM
    • MailChimpEmail
    • MarketoLead Gen
    • ZoomInfoLead Gen
    • DriftLead Gen
    • AdRollLead Gen
    • PathFactoryLead Gen
    • DatafoxLead Gen


We have two offices, Santa Barbara and London. Our SB office is located near the Funk Zone and two blocks from the beach. Our London office is in the lively Shoreditch Neighborhood. We also have 50% of our employees in remote locations throughout the globe!

An Insider's view of HG Insights

What’s the vibe like in the office?

The open space generates a contagious buzz with high energy. It's easy to bounce ideas off the people around you, and the comradery of the team makes it fun to be a part of a driven winning culture. HG is a very tight-knit company where we work hard and celebrate our wins together (by ringing the bell on the wall!) Having the furry pups is a bonus!


Enterprise Account Executive

How do you collaborate with other teams in the company?

HG Insights has so many opportunities to collaborate not only across development teams & business functions, but with a diverse global team made up of the most amazing people. With a hybrid structure a lot of this collaboration happens online, and HG has made efforts to bridge the divide to make everyone feel connected.


Sr. Product Manager

What does career growth look like on your team?

Leaders work lock-in-step with their HR sponsors to foster, and further nurture, talent. Be it through a robust quarterly feedback loop or through individualized coaching, team members are encouraged to advance their professional aspirations. At HG it’s not so much about managing human capital, more-so about investing in the capacity of people.


Manager, Customer Success

How do you empower your team to be more creative?

Give people a challenge and let them do their thing. I’ve always been impressed with the results when you leave the ‘how’ up to individuals when solving a complex problem. They almost always think of interesting and efficient ways that would never have occurred to me, and the sense of discovery and accomplishment is priceless.


EVP, Marketing

How would you describe the company’s work-life balance?

HG allows for a great work-life balance w/ remote work opportunities, unlimited PTO (15 days mandatory a year). HG ensures its employees are never overworked keeping in mind their mental & physical wellness, & that we are always feeling personally and professionally satisfied. Gives the feeling of accomplishment while allowing you to enjoy life!


Sr. Sales Engineer

What are HG Insights Perks + Benefits

Volunteer in local community
We encourage all employees to take two days for Volunteer Time Off annually. As a company, we observe MLK Jr. Day as an All-Hands day for service and volunteer in our communities across the globe.
Open door policy
Team based strategic planning
Pair programming
Flexible work schedule
Remote work program
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Covered at 100% for employees and 70% for dependents.
Vision insurance
Covered at 100% for employees and 70% for dependents.
Health insurance
Covered at 100% for employees and 70% for dependents.
Life insurance
We cover $50,000 per employee which options for supplemental life insurance.
Wellness programs
We reimburse $100 per month per employee!
Team workouts
Two doors down from the SB office, is the Training Room where the company provides two circuit training classes a week.
Mental health benefits
We partner with Ableto for mental health support including breathing exercises, 1:1 coaching and support with finding a local therapist.
Financial & Retirement
401(K) matching
We match 5% of your contributions as well as the retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company equity
We grant stock options to all employees. We know your contributions to our work are the foundation of our success.
Child Care & Parental Leave Benefits
Generous parental leave
HG offers up to 12 weeks of paid parental leave for new parents.
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
HG encourages employees to give back with paid volunteer time of up to 16 hours a year.
Paid holidays
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Onsite office parking
Pet friendly
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education available during work hours

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