Cloud Operations Engineer

| Greater LA Area
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Description

Laserfiche is looking for an experienced Cloud Operations Engineer to take responsibility for fine-grained system-wide awareness, expedient issue resolution and targeting improvements to DevOps change flow for our fast-growing SaaS system. Do you want to work in a growing organization with opportunities for rapid advancement, all while delivering software that’s used and loved by organizations around the world?

As part of our 24/7 Cloud Operations team, you will maintain our cloud system, respond to incidents, and serve as a program resource for driving improvements to system availability, scalability, reliability, and security for our SaaS cloud service running on AWS infrastructure. You will participate in handling incidents and support issues to achieve timely resolution and assist in the post-incident analysis to prevent reoccurrence and improve future responses.

As a Cloud Operations Engineer, you will be working closely with our development teams to ensure quality, maintenance, security, and availability of our Cloud products. Cloud Operations Engineers advocate enhancements and drive improve to our DevOps continuous integration flow. From deployment to monitoring to maintenance, Cloud Operations Engineers will be a key resource in ensuring that all Cloud systems are running at optimal levels. We are looking for driven individuals that can work on challenging problems and are excited at the prospect of meeting and overcoming new challenges. 
 

Responsibilities Include: 

  • Investigate and respond to tickets regarding health and security of the system, assigning priority and coordinating with application teams to ensure that company Service Level Agreements are met
  • Monitor and evaluate the health of the cloud system using tools such as Graphite and Sensu
  • Work with application and infrastructure teams to deploy updates to the system (e.g. TFS releases, Chef configuration management, Unleash feature toggle system, etc.)
  • Communicate system changes – scheduled downtimes, system updates, etc. – both internally and externally
  • Work with Support staff to ensure customer issues are resolved in a timely manner
  • Perform control activities mandated by policy
  • Work with development to design, implement, and improve tools necessary to ensure a productive and healthy cloud system

What You'll Need:

  • 4-year bachelor's degree
  • Ability to learn quickly and adapt to changing needs of the system
  • Ability to comfortably administer both Windows and Linux virtual machines
  • Preferred experience working with AWS services
  • Familiarity scripting/programming in PowerShell, Bash, Python, and Ruby
  • Professional, effective communicator both in person and in writing while maintaining a collaborative attitude
  • Minimum 2 years of experience in related field

Click here to learn more about Life at Laserfiche

Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.

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Location

Our Long Beach HQ office is located in the heart of Bixby Knolls known for a strong community & various trendy restaurants.

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