Director, Operations Analytics and Workforce Management

The Director of Operations Analytics and Workforce Management will be responsible for overseeing three critical areas: Workforce Planning and Optimization, Operations Analytics and Operations PMO (Project Management Office). This role involves leading a team of professionals, including analysts and program managers, to achieve operational excellence. 

Job Responsibilities

• Analytics & Performance Management:
• Develop and implement a comprehensive operations analytics framework to provide data-driven insights into key performance indicators such as efficiency, capacity utilization, cost effectiveness, and quality of operations.
• Establish clear KPIs and create interactive dashboards that serve as a single, reliable source of truth for monitoring and reporting on operational performance.
• Utilize advanced analytics techniques to identify emerging trends, predict future outcomes, and provide strategic recommendations to support informed decision-making across the organization.
• Workforce Planning & Optimization:
• Lead the strategic planning of the workforce to ensure optimal staffing levels that align with service demands and support business growth initiatives.
• Implement and refine advanced models, tools, and processes for accurate labor forecasting, efficient scheduling, and continuous productivity optimization to meet customer service targets.
• Collaborate closely with Operations leadership, Finance, and the Commercial team to thoroughly evaluate the advantages and disadvantages of various service delivery models, ensuring alignment with overall business objectives.
• Program & Project Management:
• Work in conjunction with Operations leadership to identify, prioritize, and systematically track key strategic initiatives and projects.
• Drive the successful execution of projects from their initial conceptualization through to full implementation, often requiring cross-functional collaboration and coordination.
• Cultivate a workplace culture that embraces continuous improvement, leveraging methodologies such as Lean Six Sigma or other similar process optimization frameworks.

Experience/Education

• A bachelor's degree in a quantitative field such as STEM (Science, Technology, Engineering, Mathematics), Data Analytics, Operations Management, Business Administration, or a closely related discipline is required. An MBA or Master’s degree is preferred.
• 10 years+ of progressively responsible professional experience within a manufacturing or service operations environment, with a strong preference for experience in the medical device or regulated life sciences industry.

Skills/Qualities Required

• Workforce Planning Expertise: Demonstrated expertise in long-term workforce planning, capacity modeling, and cost optimization techniques, including advanced scheduling and intraday resource management.
• Proficiency in workforce management tools such as Verint, NICE, Aspect, or similar platforms is essential.
• Analytics Expertise: Strong expertise in analytics, encompassing the identification of appropriate metrics, effective metric visualization, and the ability to interpret data to derive actionable insights.
• Must be proficient in current business intelligence tools like Tableau, PowerBI, Domo, or similar platforms.
• Project Management Proficiency: Demonstrated proficiency in various project management frameworks, with PMP certification being preferred.
• Communication Skills: Excellent communication skills are paramount, with the ability to simplify complex information and articulate a clear, concise narrative for a senior executive audience.
• Data-Driven Decision Maker: A proven track record of making decisions based on data analysis and insights.
• Highly Collaborative: A strong ability to work effectively and collaboratively within teams and across different departments.

A reasonable estimate of the base salary compensation range is $210,000 to $260,000, cash bonus, and equity. #LI-Hybrid