Director, GID Operational Excellence

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

KEY RESPONSIBILITIES

• Provide operational direction and leadership to a team of Business Analysts.

• Develop and maintain scalable tooling platforms that support operational excellence across global construction.

• Deliver actional analytics and dashboards to enable data-driven decision-making.

• Integrate monitoring, automation, and reporting tools to enhance visibility, performance, and compliance.

• Partner with cross-functional teams to align tooling capabilities with evolving business needs and strategic goals.

• Drive innovation in data architecture and visualization to support continuous improvement and transparency.

• Ensure delivery of multiple projects across the team and manage escalations effectively.

• Foster a collaborative and innovative team culture focused on operational excellence.

KNOWLEDGE & ATTRIBUTES

• Extensive understanding of business practices and processes.

• Excellent leadership and team management skills.

• Deep expertise in systems, processes, and technologies relevant to business analysis.

• Advanced analytical and problem-solving capabilities.

• Strong communication and interpersonal skills to engage senior stakeholders.

#LI-GlobalDataCentres #LI-AR3

ACADEMIC QUALIFICATIONS & CERTIFICATIONS

• Bachelor's degree or equivalent in Engineering, Business, Information Technology or related field.

• Desirable certifications include ITIL and Six Sigma, and PMP (Project Management Professional)

REQUIRED EXPERIENCE

• Advanced experience in Business Analysis within a global matrixed technology services environment.

• Extensive experience in project management methodologies, tools, and practices.

• Extensive experience managing data center construction projects.

• Extensive experience in business requirement gathering, use case definition, and process mapping.

• Extensive experience implementing new services and systems.

• Demonstrated experience through successful management of multiple complex projects.

• Experience leading and managing Business Analysis teams, or teams experienced in systems delivery.
  

PHYSICAL REQUIREMENTS

• Remain stationary for long periods of time.

• Operate computer, peripherals, and other office equipment.

• Perform work during US business hours and time zones.

WORK CONDITIONS & OTHER REQUIREMENTS

• Perform work from a remote location with stable internet connection.

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $225,000 - $292,500.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

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About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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