At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.  We’re seeking a Senior UX/UI Designer to help our product and engineering teams make our product vision and strategy a reality. 

Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines. And, most importantly, success would mean being a natural-born leader with top-notch collaboration and communication skills.

Who We Are: 

Convoso is a provider of omnichannel contact center software which dramatically increases customers' contact and lead conversion rates. We back the power of our advanced dialer with the human touch of a dedicated product expert. This invaluable combination delivers higher conversions with less outreach.

 What You Will Do:

• Develop and conceptualize a comprehensive UI/UX design strategy based on user-centered designs and business requirements
• Produce high-quality UX design solutions with the use of low and high-fidelity wireframes, user flows, and prototypes
• Capture the “voice of the customer” by incorporating customer feedback, usage metrics, and usability findings into the design
• Design a comprehensive set of UI elements such as navigation menus, search boxes, tabs, and forms for standardizing all user interaction
• Plan and implement new designs for upcoming roadmap items
• Optimize UI designs in critical areas of the existing product
• Conduct customer / user research and test for intuitiveness
• Partner with product management to ensure engineering has a complete understanding of what to build
• Collaborate with product marketing to deliver a consistent branded user experience
• Deliver regular reports to the product leadership team regarding project updates including change in scope, blockers, and time changes backed by data and key metrics

Requirements:

• Bachelor’s degree, or equivalent practical experience, in design, human-computer-interaction (HCI), or related field
• 5+ years of UI-UX design experience creating wireframes, mockups, and prototypes for a modern B2B SaaS software solution ideally in a startup environment
• 2+ years experience with HTML5, CSS3, and javascript
• A portfolio of professional UI-UX design work for B2B SaaS applications
• Knowledge of usability factors in human computer interaction
• Strong communication skills (verbal and written) – must be able to communicate at a business and technical level with internal teams, customers, partners and executives
• Ability to discuss and explain design concepts
• Proficient with standard design tools including Adobe Xd or equivalent
• Deep understanding and experience with agile development methodologies, including scrum and kanban
• Familiarity with project management systems such as Jira and Confluence and key product management building blocks such as personas, competitive analysis, and MVP
• Strong customer focus with a track record of successful customer interactions
• A passion for resourceful and creative problem-solving
• Proven ability to engage with customers, product managers, product marketing, engineers, and company leaders in a constructive and collaborative relationship

Who You Are:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoy doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity
• High-stress tolerance -- thrives in a high-pressure environment and wearing multiple hats

Work perks worth the hype:

• Competitive compensation package
• Stock options
• 100% covered premiums for employees for Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• No cost Employee Assistance Program and Travel Assistance
• PTO, Paid Sick Time, Holidays, Bereavement time 
• 401k program with generous company match
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Leadership Development Program
• Company Outings
• On and offsite team building events
• Paid training for departments
• Your birthday off
• Apple laptop
• And a team of highly experienced and kind colleagues!

HQ Office:

• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• Monthly Massages
• On-site Car Wash 
• Free Parking