UX Researcher at Altruist

| Greater LA Area
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Altruist is an LA fintech company on a mission to make financial advice fair for everyone. We’re looking for a UX researcher to help us disrupt the status quo and build an experience that people love. Our team is solving a huge problem that requires big-picture thinkers who are motivated to make a real difference through their work. Join us in changing the face of finance.

This role will work on the product design team and play a vital role in elevating our current and future user experience. The ideal candidate will have 7-10 years of experience, be highly organized, empathetic and strategic.
Responsibilities

  • Work with designers and product managers to understand research needs
  • Coordinate research sessions
  • Formulate research surveys to inform company stakeholders
  • Ability to conduct research with our business and consumer users
  • Keep track of research and research participants, organized in a repository that can be accessed by other teams
  • Audit usage analytics and data across our product
  • Synthesize findings into meaningful themes, turning them into actionable reports
  • Uncover insights and share them with the broader design, product, and marketing teams
  • Partner with designers, marketers, engineers, and product managers to formulate strategy based on research findings
  • Work with other business areas (marketing, product) to coach in research best practices
  • Evangelize UX research and be the voice of the user in ideation sessions

What you’ll need

  • 4+ years of relevant experience, including experience leading and integrating UX research into product designs and design practices
  • Experience leading unbiased moderated interviews and usability tests
  • An ability to actively listen and a well-developed sense of patience
  • A deep sense of empathy with a desire to comprehensively understand our users’ business needs
  • Deep understanding of how qualitative and quantitative methods complement each other, and when each is appropriate
  • A growth mindset with a constant draw to better your skillset

Bonus Points

  • Fintech experience
  • Experience in designing SaaS across B2B and B2C use cases
  • Local to the LA area or willing to relocate

What you’ll get

At Altruist, you’ll work with a talented group of hungry creators looking to disrupt our industry. You’ll be given the freedom to do your best work alongside down-to-earth developers, designers, and thinkers who are at the leading edge of their discipline.

We offer top-of-the-line health benefits, 401(k), a competitive salary, and a flexible schedule including unlimited vacation time. You’ll join at the ground floor and have the opportunity to make your mark and have a real say in how we build products. Our office is located in the heart of Venice on Abbot Kinney.

You’ll join a proven founding team that is backed by one of the most storied VCs in the US, Venrock. Together, we’re going to fix the broken parts of finance and investing (most of it).

A good resume will help you stand out, but we’re most interested in motivated designers who will stop at nothing to create the best product they can. Think you have what it takes? Send us your portfolio and tell us why you’d be a good fit for the team.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • MailChimpEmail
    • SendGridEmail

Location

Per GQ & Forbes magazine, "The coolest street/block in America." Abbot Kinney Blvd. The beach is also just a 15-minute walk away.

An Insider's view of Altruist

What’s the vibe like in the office?

Our office is relaxed and welcoming. We check our egos at the door and focus on producing great work together. Collaboration is paramount. While we're flexible, down-to-earth, and provide plenty of autonomy—we're also extremely motivated and hard-working. Altruist has a huge opportunity to make a big impact and we're dedicated to making it happen.

John

Head of Design

What does your typical day look like?

Our team has a collaborative spirit while also taking ownership of our areas of expertise. The environment at Altruist requires us to be flexible as we build our technology for our clients. Maintaining a balance between these multiple aspects is both challenging and fulfilling. I genuinely feel empowered and responsible to make an impact.

Gokul

Quantitative Researcher

What's something quirky about your company?

Let’s just say that I don’t dread Mondays anymore. People genuinely want to be here! Coming to work is like coming to hang out with great friends, and together we are building something that will help a lot of people. The days tend to fly by, and in the heart of Venice, there is never a dull moment!

Shabana

Marketing Manager

What are Altruist Perks + Benefits

Altruist Benefits Overview

Office on Abbot Kinney, 401k with 4% company match, stock options, unlimited PTO, free snacks/beverages, dog friendly office, flexible schedule, community volunteering, monthly lunch & learns, fun work environment.

Culture
Volunteer in local community
Altruist loves to volunteer in our communities. We have participated in beach clean-ups and looking to get involved with local charities, animal shelters and helping the homeless.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Altruist offers stock options with a 4 year vesting schedule.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Altruist provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Altruist offers commuter benefits for transit and parking. Altruist will deposit $100 each month towards your commuter benefits.
Stocked Kitchen
You want it, we probably have it. :)
Happy Hours
Happy hours are hosted every Thursday.
Parking
We offer employees flexible commuter benefits up to $100/mo, to be used however best for each team member.
Pet Friendly
Altruist pet policy is dog friendly daily.
Professional Development Benefits
Lunch and learns
Promote from within
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