Summary:

We are looking for a contract UX Researcher (onsite only) to jump in and support our Head of UX Research on analysis of data from a variety of user research studies, including: usability tests, semi-structured interviews, diary studies, contextual inquiries, surveys, and more. The contract will be from now until our April 2020 launch and will be 40 hours/week, flexing up and down as projects require. 

What You'll Do:

• Work with our participant recruitment vendor to screen, schedule, and coordinate research participants before, during, and after each study

• Observe and take notes during usability sessions and in-depth interviews

• Manage Observer Room during research sessions and synthesize observer notes/summaries 

• Review interview transcripts, develop coding system, and methodically code text 

• Identify and edit key video clips from research sessions using tools like Camtasia 

• Synthesize research findings into a clear, compelling narrative, leveraging video footage, key quotes, and other artifacts to build empathy for our audience

• Support on study design, discussion guide creation, and moderation

What You'll Need:

• Qualitative user researcher with 2+ years experience with end-to-end research. Experience specific to mobile and streaming apps is a big plus.

• BA/BS degree in Anthropology, Human Factors, Psychology, HCI/Computer Science, a related field or equivalent practical experience. 

• Experience with live and remote usability studies, semi-structured interviews, diary studies, contextual inquiries, and surveys

• Experience translating user research findings into product design recommendations

• General understanding of the strengths and shortcomings of different research methods

• Thorough with special attention to detail

• Excellent communication and writing skills: can brainstorm with a group, articulate ideas, and tease out feedback from colleagues