Zwift
Zwift helps millions of people enjoy a more active life while having fun.

UX Designer (Product Experience) at Zwift (Remote)

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Seniority Level: Mid

Location: Long Beach, CA or US Remote (in select states)

About the role and about You:

You will join a fast-growing team of UX / Product Experience Designers to help our mission to elevate Zwift’s core experiences across game, app and web.

As a UX (Product Experience) designer you are responsible for experience designs in and around the game that are both complex and ambiguous. You will work within a cross-functional Agile team and across platforms to create in-depth end-to-end product experiences that have a deep impact on our users and are aligned with business needs.

You will work closely and collaboratively with other teams, stakeholders and designers across the organization to achieve these goals. Through these efforts, Zwift will deliver a user experience that becomes a point of competitive differentiation.


What you’ll do:

Work with product managers, designers, engineers, and other business teams on projects and feature sets to craft high-quality, industry-leading experiences and tackle design problems in and around our game experiences.

  • Design solutions that contribute to and evolve the experiential continuity across platforms and touchpoints.
  • Work with UX Leads UX Research to develop a deep understanding of consumer’s mentalities, attitudes, & behaviors - and use that feedback to guide refinement/improvement
  • Communicate your data-informed design rationale to teams and cross-functional partners
  • Partner with Product, Program, Game, and Engineering to break down those experiences thoughtfully for the product team to be able to ship value incrementally
  • Pull from your breadth of expertise in UX methodologies across all phases of the product development process: discovery, research, design, build, iteration and analysis
  • Predict, identify and resolve experience design issues that could impede the overall user experience in your area
  • Deliver appropriate level of design artifacts in order to create shared understanding and alignment throughout the product discovery and development process (storyboards, journey maps, user flows, wireframes, mockups, rapid prototypes, etc.)
  • Work collaboratively with Product Design & UX leadership to establish and iteratively evolve experiential and UI consistency and quality across the Zwift ecosystem (game, Zwift Companion app, web, etc).

What we’re looking for:

  • 3+ years of experience in interaction design, UX design, product design, or related field successfully designing complex user experiences applied to games and around-game ecosystems (designing product experiences that include software and hardware and multiple platforms is a definite plus).
  • Able to thrive in a cross-functional Agile work environment, including the ability to embrace iterative product development while maintaining a cohesive and holistic view of the overall user experience
  • Deeply collaborative and can bring people together to solve problems
  • Solid knowledge and experience with driving and applying user-centered design processes while working collaboratively with cross-functional teams
  • Effective communicator, presenter, negotiator, and facilitator
  • Proven ability to partner optimally with others and diplomatically resolve conflict
  • Proficient with industry-standard UX techniques and tools and consider yourself a lifelong learner
  • Strong understanding of user journeys, use-cases, user flows, and information architecture within game environments
  • Experience with user testing, A/B testing, and design-thinking methodologies to guide and inform outcomes
  • Ability to thrive in fast-paced, team, start-up environments where learning and adapting is the norm
  • Comfortable with ambiguity and have shown an ability to bring clarity and structure to a complex system or customer experience challenge
  • We’d love to see sample deliverables that show your process for how you solved challenging UX problems (we’re less interested in seeing lots of beautiful finished projects than we are knowing more about the techniques you used to get them there).

Bonus points:

  • You have deep enthusiasm for, and/or experience in, cycling, fitness, or video games
  • Experience delivering results while working remotely with geographically distributed teams
  • You consider yourself a systems thinker -- and you can give us good examples of why that’s the case.

How to stand out among the rest:

Your resume/CV is enough to show off your skills, accomplishments, and experience. However, if you choose to include a cover letter introducing us to your awesome personality, we will read that too.

Values:

Of course, we are nothing without our values. Our values ground us. They ensure we run and build a company where people love to work, feel like they are welcomed, included, and belong.  Only then can they thrive and do their best work.  The values we strive to live every day are:

  • Make It Fun
  • Elevate Teammates
  • Cultivate Our Community
  • Always Level Up
  • One Zwift for All

We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Zwift is proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation, please let us know by emailing [email protected]. 

Zwift, Inc. is an Equal Opportunity Employer.

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Where we are

Zwift is working from home to ensure the safety of our employees. We are hiring remotely. We have beautiful offices for when it's safe to collaborate.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • iosLanguages
    • androidLanguages
    • Node.jsFrameworks
    • SpringFrameworks
    • ReactFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
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What are Zwift Perks + Benefits

Zwift Benefits Overview

Zwift takes great pride in the benefits and perks that we offer each member of the team. Highlights include: paid parental leave and modern family benefits, 401k with company match, pension, mental health support, fitness industry perks, and a Lifestyle Spending Account. The well-being of each Watopian (what we call our employees) and their families is essential.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
"Make it Fun" is part of our culture and we have some of the very best people helping to shape wellness activities, spacial care packages, employee engagement programs, and events for everyone.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Zwift is on a journey to embed diversity, equity, inclusion, and belonging into all that we do. It starts with awareness building and knowledge gathering. All employees have a 3 course leaning path.
Diversity manifesto
Diversity Employee Resource Groups
Zwift is excited to be launching ERG's in 2021!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Summer Fridays Monthly Company Timeouts Lifestyle Spending Account Fitness Program
Onsite Gym
Team workouts
Mental Health Benefits
Employee Assistance Program(s) Support for every aspect of the parental journey Meditation App Membership(s) Paid Therapy Sessions
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Zwift provides 12 weeks paid parental leave for any of the following: Birth parent Non-birth parent/partner Adoption
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
12 weeks paid leave for primary caregiver adoption.
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Relocation assistance for qualifying job openings.
Fitness Subsidies
Fitness Budget for in-home equipment Lifestyle Spending Account Fitness Industry Perks
Home Office Stipend for Remote Employees
While we are all working remotely, Zwift allocates a monthly stipend to cover at home working expenses.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

There has been much investment in the well-being of the Zwift team. During the pandemic, and being remote, the company has adopted "summer Fridays" during the summer months and "monthly time outs" leading into the end of the year. Many companies are facing burned out employees and we are doing what we can to provide a culture that supports wellness.

An Insider's view of Zwift

What projects are you most excited about?

I’m super excited about all the game integrated features we’ll be releasing to the website. The ability to see all the rides I’ve gone on, share them with friends, and give people ride ons!

Jason

Senior Software Engineer

How do your team's ideas influence the company's direction?

Captivating your audience requires creative technology, which pushes the envelope. With the reward comes risks, and at Zwift our QA team partners with the creatives and development teams to mitigate these risks while keeping the creative vision alive

Brittany

Director of QA

How do your team's ideas influence the company's direction?

Being a part of the People Experience team, I feel fortunate that the programs, tools and resources that we are building have a direct impact on each employee and their family. We are chasing a vision to create an inclusive, data-driven, supportive, winning culture that will enable our teams to do their best work and have fun while doing it.

Vanessa

Director, People Experience

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