UX Copywriter (LA)

| Santa Monica
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Route is a one-click premium shopping experience for online ordering, and the only way to view all of your online orders, from any merchant, in one place. Online shoppers can insure and visually track everything they order online in one centralized app. E-commerce merchants from boutique brands to household names can add Route to their website empowering one-click solutions for their customers for shipping insurance, visual package tracking, and one-click claim handling. With offices in both Silicon Slopes, Utah (HQ) and Santa Monica, California, Route embodies a creative lifestyle partnered with innovative tech to build a one of a kind global brand.

About the Role

As the UX Copywriter for the Product team, you will be involved in every aspect of the existing consumer journey and be the connective tissue between brand and product. You’ll work closely with our Product, Design, and Engineering teams to deliver high quality and thoughtful experiences to our customers. You will be responsible for product copy in Route’s consumer app and Route network communications., working closely with our brand team and marketing copywriting team to make sure the copy you write helps people use our products and is also consistent with our brand tone of voice. Ultimately, you’ll help raise the bar for all product communication, driving consistency and further developing our voice and tone guidelines as part of our wider foundational design system.

Responsibilities
    • Understand our users and help build the vision for how to improve their experience across all devices, while balancing technology, brand, and business goals.
    • Turn complex concepts or journeys into clear, concise, compelling copy. And consider things like tone, clarity, and flow along the way.
    • Help to shape the tone of voice for the Route app and user journey
    • Try out your ideas through user testing and research, to make sure they’re meeting real audience needs and are pitched at the right level.
    • Be a champion for quality and the guardian of the details. Help your team understand and appreciate the impact of good design and what it takes to make it happen.
    • Develop and evolve copy workflows and processes, as related to copy development, productization, company-wide tone-of-voice and more
    • Collaborate with copywriters, designers, researchers, product managers, marketers and engineers
Who You Are
    • You’ve done great writing work for all sorts of digital experiences, be they websites, chatbots, apps or games. And you’ve got the portfolio to prove it.
    • You can hammer out headlines and fine-tune CTAs
    • You consider the overall user journey and how the right word choice, tone and narrative flow can make everything sing
    • Growth mindset. You have the ability to approach product and UX with growth as the key objective.
    • Communicator. You understand the power of storytelling, and can sift through the narratives and elements to uncover the story within. 
    • Gritty.  You understand that your experience is valuable and can blend intuition with data to guide key decisions. 
What You Need
    • A portfolio showcasing your copywriting work in digital products and throughout a user’s journey. Tell us about the work as well as showing it.
    • 3+ years experience in UX copywriting 
    • Strong storyteller with the ability to develop copy that get customers' attention and build product brands people love
    • You’ve worked with other disciplines to ship quality products beyond handing off copy documents
    • Ability to receive constructive criticism to ultimately improve the end result
    • Willingness to take initiative and ownership of tasks and deliverables

Benefits:

Route offers an array of benefits including generous salaries, stock options, 100% healthcare coverage, and an unlimited PTO policy.

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be!


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • React.jsFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Artsy turned tech neighborhood. Grab a perfect mid day coffee at bigboybobs or your favorite food truck lunch, all within walking distance.

An Insider's view of Route

What projects are you most excited about?

We have so many exciting projects going on. One of them is merchant branded content. This feature allows a merchant to promote their brand and products to their customers when they track their package delivery status. Meanwhile, it’s a great opportunity for consumers to engage with the brands and explore more products. It’s a win-win solution.

Shawn

Senior Product Manager

How has your career grown since starting at the company?

Working at Route has been a game-changer for my career. Having the opportunity to work with so many talented engineers pushes me to do my best every single day. I'm always learning something new from our team. Route promotes an incredible culture of radical condor, creating an environment where you know you can give and receive proper feedback.

Rafael

Lead Software Engineer

How do you make yourself accessible to the rest of the team?

"I strive to enable the success of everyone on my team by providing a well defined engineering philosophy and fostering a culture that is built around low-ego, transparency, collaboration, and continuous improvement. My door is always open and I find the most rewarding part of my job to be helping others."

Ryan

CTO

What makes someone successful on your team?

For my team, the ability to quickly adapt, pivot & get creative, especially in the current covid climate, is key. The event & experiential marketing industries are changing more rapidly than ever so being able to keep a finger on the pulse of those changes, make shifts, think outside of the box is what makes our team successful (and badass!).

Kristin

Experiential Marketing Manager

What are Route Perks + Benefits

Route Benefits Overview

Route offers an array of benefits including generous salaries, stock options, 100% healthcare coverage, and an unlimited PTO policy.

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Route has an active culture committee that manages celebrations, programs and resource groups for all employees to have a deeper sense of belonging, support, growth and development.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Route proudly offers unlimited PTO to all full-time employees.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

This is only the beginning of what we are looking to create here at Route. We embrace a unique office environment that strives to celebrate the little things on a daily basis, offers opportunities to stretch our skillsets and fully invest in exploration and self discovery. Experiential benefits are on the very near horizon!

We are currently building a new office space in the heart of Santa Monica! The new location features a beautiful outdoor space to accommodate the numerous events planned in the future!

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