User Experience Researcher

| El Segundo
At GoGuardian, we’re building applications that integrate technology with classroom instruction to improve learning. In the role of UX Researcher, you’ll partner with engineers, designers, and product owners to understand and represent the end-user in the development of GoGuardian products.

Responsibilities:

  • Conduct research tests in collaboration with Product Managers and UX Designers, moderate stakeholder discussion, and capture all feedback and documentation.
  • Propose and initiate self-driven research inquiry based on a detailed understanding of our current products, users, and customers.
  • Define and develop a testing protocol for each research activity, including establishing research goals, defining testing formats, and all logistics and planning pertaining to conducting a successful user research session.
  • Develop and produce testing tools, such as questionnaires and surveys, handouts, diagrams, mockups and interactive prototypes, with the assistance of the Design and Product teams.
  • Synthesize and assist in the analysis of all resulting research findings and work with product and design teams to implement relevant results into the design process.
  • Develop slides, summaries, and other outward documentation to communicate research results to the Exec team and any other interested groups.
  • Organize all research documents, including subject recordings, testing plans, notes, and outcomes into a research archive.
  • Develop and promote consistent research methods within the product organization and across GoGuardian, including establishing research goals, choosing formats, and all logistics and planning pertaining to conducting a successful user research program.

Skills and Qualifications:

  • BA/BS in Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science or related field or equivalent practical experience.
  • 3+ years of work experience in a product development environment, with frequent customer and user contact and interaction.
  • Enthusiasm to share, innovate, and create world-class design with a like-minded team of fellow creatives.

Bonus Points:

  • Previous experience building a team - understanding organizational needs, defining process and roles, and allocating skill sets to meet those needs.
  • Interest or experience in education and a desire to see technology transform learning
  • Interest in design tools for developing research prototypes
  • Exceptional attention to detail and the ability to identify design solutions from a variety of data and information sources.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

200 N Sepulveda Ave, El Segundo, CA 90245
200 N Sepulveda Ave, El Segundo, CA 90245

Insider's spotlight

What are some social events your company does?

We love hanging out together here at GoGuardian and have a different social event almost every week! We’re not short on company events like Oscar viewing parties, basketball or crafts club and Harry Potter birthday celebrations. We also love smaller team events and have done everything from ice skating to biking on the beach to Korean BBQ /karaoke!

Tamar

Business Analyst

What's the biggest problem your team is solving?

Our vision brings tall challenges; one of which is finding ways to sift through nearly insurmountable amounts of data, finding the important nuggets of information, then surfacing it to the right people. By using a combination of machine learning and cutting-edge data science (really), we're building better products for our users.

Zach

Senior Designer

What are some things you learned at the company?

One of GoGuardian's core values is to experiment and learn. I think the engineering team embodies this well, and one skill I have learned is to be open to all the learning opportunities available and not be afraid to try new things.

Melinda

Software Engineer

What's something quirky about your company?

Being a company geared towards improving education it’s only fitting that we embrace the theme of the most magical school on the face of the Earth. Of course I’m referring to Hogwarts School of Witchcraft and Wizardry. There’s nothing like wrapping up a game of Fifa in the Forbidden Forest and then jumping into a meeting in the Ministry of Magic.

Cole

Sales Operations Specialist

What are GoGuardian Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Relax, recharge, and refresh with weekly yoga classes & guided aromatherapy meditation. Whether you're a golfer or a gamer (or both), there's probably a weekly activity with your name on it.

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