Sr. UX Researcher

| Greater LA Area

Discover it Here.

At Nordstromrack.com and HauteLook, we strive to empower shoppers through choice and discovery of the hottest fashion at great prices.  At the intersection of technology, fashion and design, we value employees who have great in-“sites” to fashion and e-commerce, act fast, think creatively and embody our customer-first mentality. Our fast-paced, dynamic culture attracts creative, passionate individuals with a determined, can-do attitude and entrepreneurial spirit. Work hard and play hard in a fun, casual and collaborative work environment in the heart of Downtown LA.

Summary:

As a UX Researcher, you will own all discovery & validation studies and be a trusted partner of the Product team that contributes to the strategic planning and execution of Nordstrom Off-Price digital products. This role will support ongoing UX research across all product teams (Web, Mobile, Omni-Channel) and will collaborate closely with UX Designers, Product Managers, Marketing, and Site Merchandising. While the role will initially focus on near-term project research, we are looking for candidates who can build out and mature the research practice within our broader User Experience team. A successful UX Researcher will deliver insights that lead to demonstrable business value and be an advocate for the role of solid research within the entire Nordstrom organization.

A day in the life…

  • Serve as our UX research expert and cultivate a deep understanding of customer (both online and in-stores) needs, pain points, behaviors and motivations.
  • Be a trusted strategic partner that collaborates closely with Product Managers, Designers and Stakeholders to identify research topics, assess project needs and develop appropriate research plans.
  • Effectively synthesize + report insights into actionable guidance using relevant models such as personas, mental models, customer journeys, usability reports, etc.
  • Plan, organize and conduct research initiatives including on-site, remote and in-field studies with customers for future product launches and usability assessments for products under development.

You own this if you have…

UX Research

  • Bachelor’s degree in Human-Computer Interaction, Human Factors, Sociology or relevant field
  • 4+ years of experience designing both generative + evaluative research
  • A strength in quantitative research, and even stronger in qualitative research
  • A strength in comprehension of Design Thinking process + methodologies/frameworks
  • Ability to understand user’s needs, motivations and behaviors and translate them into actionable deliverables
  • Experience in online retail research, interest in fashion, MBA or Master’s degree preferred

Leadership

  • An introspective, responsible approach to self-growth
  • A proactive and collaborative approach with the ability to contribute to a multi-discipline team
  • Clear and effective written/verbal communication
  • Strong knowledge of industry best practices, Design process and methodology, particularly in omnichannel practices
  • Experience with e-commerce and interest in fashion is a plus
  • Adaptability & capacity to learn quickly
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PlayFrameworks
    • SymfonyFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases

Location

Our office is at The Bloc in DTLA with coffee, delicious bites, and the 7th Street Metro Station only steps away!

An Insider's view of Nordstromrack.com | HauteLook

What’s the vibe like in the office?

Our engineering team is super friendly and loves to collaborate. The leadership truly believes in work/life balance. What I enjoy most about the culture here is the genuine excitement about moving our platform forward into newer technologies so that we can build smarter and scale easier to handle our increasing traffic.

Scott

Sr. Software Engineer

What kinds of technical challenges do you and your team face?

One challenge we face is scalability. My team is responsible for getting customer orders to the correct warehouse and pushing current inventory quantities to the site. Especially during the holidays, we need to move a lot of data quickly so that customers have a Nordstrom-quality experience after checkout.

Janelle

Software Engineer 2

How has your career grown since starting at the company?

I started in Customer Care among 70 other agents, and 4 years later I now work as a Technical Program Manager. With constant annual growth of about 25%, our teams have expanded, Care now has a few hundred agents, and our projects pose exciting opportunities, from new features on the website to fulfillment center and infrastructure upgrades.

McKenna

Technical Program Manager

What projects are you most excited about?

Working with teams across the organization to help solve our scalability challenges. With demand continually increasing, it's an exciting challenge to improve our APIs, provide an excellent and seamless checkout experience, and put products in the hands of our customers as fast as technology allows. Behind every line of code lies a happy customer.

Sofiane

Sr. Software Engineer

What are Nordstromrack.com | HauteLook Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Parking
Relocation Assistance
Professional Development Benefits
Promote from within
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