Solution Design Manager

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LOCATION:       Remote

TITLE:                Solution Design Manager

REPORTS TO:   Chief Medical Information Officer 

At TigerConnect, we’re on a mission to improve communication, workflow and the way patient care is delivered in hospitals, care providers and the healthcare industry overall. This is without a doubt a tall task, but one that we believe is possible with the right group of dedicated, thoughtful innovators. Today some of the largest health systems and care providers rely on TigerConnect to collaborate and interact with patients, and can sleep well at night knowing their messages are safe and secure. We’re a fun, innovative and hungry group of people who are passionate about transforming the way care is delivered. 

TigerConnect is seeking an experienced Solution Design Manager with strength in clinical solution design, to support sales with new and existing clients. An ideal candidate will have extensive experience working directly with US healthcare customers in a solution design, sales engineering, product/project management, implementation, or technical support capacity. This is an influential and strategic role with the opportunity to work closely with enterprise sales directors, marketing, product, and the executive team. 

What You'll Own:

  • Identifying, scoping, documenting, and promoting technical integrations that support revenue growth initiatives and increase the clinical and operational value that TigerConnect provides to its customers. 
  • Develop relationships with key IT and clinical stakeholders, and partner with the sales and account management teams to drive revenue. 
  • Deliver high quality, impactful sales presentations and product demonstrations to new and existing clients that articulate the business and clinical value of the solution
  • Identify and promote technical solutions and integrations that increase product value and generate revenue opportunities
  • Provide technical sales support for clinical workflow and use case optimization proposals and early stage implementations
  • Communicate technical concepts to non-technical audiences eloquently and in context of their clinical environment
  • Create succinct, customized technical documentation to expedite integration pilots and projects with customers, prospects, and partners
  • Work with sales, account, and clinical teams to create value-based strategies for each customer
  • Develop and collaborate on technically related sales and marketing messaging
  • Conduct in-depth evaluations to verify solution meets prospect’s workflow and clinical collaboration requirements
  • Make recommendations based on assessment of clinical workflow and available integrations
  • Document all technical integrations, including detailed information for any integration with a net new vendor or system
  • Ensure smooth transition from sales to implementation
  • Meet sales bookings goals and objectives
  • Perform production training as related to evaluations
  • Make solution recommendations that reflect the prospect’s environment and requirements

What you’ll need: 

  • Strong understanding of hospital workflow and optimization best practices
  • Technical sales experience in the US healthcare vertical
  • EHR/EMR experience strongly preferred
  • Cloud / SaaS experience required
  • Bachelor's degree, focus on technical, engineering, software, networking, programming, etc
  • Experience supporting channel partners
  • Experience demonstrating enterprise software solutions to clinical or technical audiences
  • Experience working with companies to define workflow requirements and mapping requirements to software solutions
  • Familiarity with industry standard protocols such as SMTP, WCTP, and RESTful APIs preferred 
  • Strong understanding of hospital workflow and optimization best practices
  • Familiarity with security frameworks such as SOC, NIST, HIPAA, HITRUST preferred 
  • Knowledge of common clinical systems such as nurse call, EHRs, HIEs, patient alarms, interface engines, middleware is preferred 
  • Mobile technology experience preferred

What You Bring to the Table:

  • Excellent sales presentation and demonstration skills
  • Hands-on approach and the ability to operate effectively in a fast-paced, rapidly changing environment
  • A self-starter and proactive leader willing to display initiative with common sense
  • Results-driven approach and commitment to outcomes rather than output
  • Strong work-ethic and committed to quality
  • Discipline, organization and a methodical in approach to tasks and activities
  • Energy and positivity that adds to the TigerConnect culture
  • Willingness to travel across the US as needed 

Who We Are:

TigerConnect is healthcare’s most widely adopted communication platform – uniquely modernizing care collaboration among doctors, nurses, care teams, and patients. TigerConnect is the only solution that combines a consumer-like user experience for both clinical and patient communication with serious security, privacy, and clinical workflow requirements that today’s healthcare organizations demand. TigerConnect accelerates productivity, reduces costs, and improves patient outcomes. Trusted by more than 7,000 healthcare organizations, TigerConnect maintains 99.99% verifiable uptime and processes more than 10 million messages each day. We are recognized as a top Cyber Security Company to Know, one of the 5 Sizzling Silicon Beach Startups to Watch by Entrepreneur, Best Places to Work in Healthcare 5 years in a row (2015, 2016, 2017, 2018, and 2019) and Built In LA’s 2021 Best Places to Work, Best Midsize Companies to Work, Best Paying Companies and Best Perks & Benefits

Why We’re Different:

  • We are the largest provider of clinical communication and collaboration solutions in the U.S.
  • We're making much-needed, major changes in the healthcare industry - allowing nurses and doctors to treat more patients, more quickly
  • Prime office space in the major tech ecosystems of California - Silicon Beach and Silicon Valley - each complete with a loaded fridge and tons of other perks (think rock climbing wall, food trucks, yoga, happy hours & more)
  • An opportunity to work closely with a proven executive team, board, and serial entrepreneurs (www.tigerconnect.com/about)
  • A fun environment that embraces a “work hard-play hard” culture
  • We have team members that love what they do and are willing to go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows
  • This is a full time opportunity with a competitive salary, medical benefits, and 401K matching plan
     

TigerConnect is an Equal Opportunity Employer.

*Recruiting firms that submit resumes to TigerConnect without first entering into a written contract with TigerConnect will not be entitled to any compensation on candidates referred by that firm.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • dotnetLanguages
    • ElixirLanguages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • Objective-CLanguages
    • PerlLanguages
    • PythonLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ErlangLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail
    • MarketoLead Gen
    • ZoomCollaboration
    • TigerConnectCollaboration

Location

2054 Broadway, Santa Monica, CA 90404

An Insider's view of TigerConnect

What does your typical day look like?

One of my favorite things about TigerConnect is the transparency and openness of the company. We kickoff each week with a company all-hands where the strategy and vision are discussed.

Everyday is different - while some companies are slowing down, TigerConnect is accelerating which means more projects and the ability to really make an impact.

Les

Sr. Web Developer

How has your career grown since starting at the company?

Leadership at TigerConnect always encourages me to expand and apply my knowledge into other areas. I applied myself to work on projects across all platforms with cross-functional teams. This helped me grow from QA Eng to Sr. QA Eng and then to the Mobile QA Manager. I've always liked to explore, learn and grow and TigerConnect allows me to do that.

Yelena

Mobile QA Manager

What kinds of technical challenges do you and your team face?

My team is responsible to provide product support for our customers. We have to be empathetic and understanding of their situations and able to provide in-depth knowledge of our products and their functionality. To accomplish this, we ensure training and documentation is current and have designated SMEs for the products and services we offer.

Jose

Sr. Director, Client Care

What are TigerConnect Perks + Benefits

TigerConnect Benefits Overview

- Remote-friendly with teams across the US and internationally, plus prime office space in one of the major tech ecosystems of California complete with a loaded fridge and tons of other perks
- Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
- Focus on mental and physical wellness through annual programs including reimbursements, company-wide wellness days, and volunteer opportunities
- LinkedIn Learning License for you to continue self-paced learning
- Flexible time off policy for salaried employees with no limit on the number of days off
- Life Insurance coverage
- Additional Voluntary Insurances (legal, pet and critical illness)
- Exclusive discounts for destination travel, restaurants, and much more

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
In-person all-hands provided for local employees and zoom option is available to all other employees globally.
In-person revenue kickoff
Flexible work schedule
Flexible start and end times.
Remote work program
Diversity
Documented equal pay policy
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to _12__ weeks of parental leave for the primary caretaker.
Family medical leave
Company sponsored family events
TigerConnect sponsors family oriented events Quarterly.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
TigerConnect provides weekly Wednesday Food Trucks and a fully stocked kitchen with various snacks, breakfast and lunch foods.
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
TigerConnect offers employees professional development opportunities like Onsite training courses and the ability to attend job related conferences and seminars.
Lunch and learns
TigerConnect hosts lunch and learn meetings once per quarter.
Promote from within
Mentorship program
Our mentorship program includes : 1-to-1 programs, Cross-department programs, Leadership mentoring.
Online course subscriptions available
Customized development tracks
Paid industry certifications
We have paid industry certifications available.

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