Senior User Researcher

| Greater LA Area
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Responsibilities

About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. Job Responsibilities We are looking for a User Experience Researcher to drive valuable insights into product features, users and influencers, and product trends in the US market. As a a UX Researcher, you will support the entire research process, collaborating closely with cross-functional counterparts in Product Management, Design, Marketing, and Engineering to influence key strategy and execution decisions. You will help define future features and products as you spearhead a human-centered decision-making process and develop the most useful and usable product experiences for a global audience. RESPONSIBILITIES - You will partner with leadership across design, product management, marketing, operations, analytics and data science to influence product design and innovation. - Help build a roadmap of research organizationally and align cross-functional teams around a shared vision for research at TikTok - Initiate and conduct generative, iterative, and evaluative research to provide feedback on concepts, designs, and the end-to-end user experience. - Mentor junior researchers and oversee their work and contributions across projects - Share findings to diverse audiences through written reports, in-person presentations, and creative design tools and assets for product stakeholders to use. - Present research findings and strong recommendations to global teams and stakeholders of research.

Qualifications

REQUIREMENTS - 5+ years of relevant work experience within User Experience, Human-Computer Interaction, applied research setting, and/or product research and development. - BA/BS degree in Anthropology, Human Factors, Psychology, HCI/Computer Science, related field or equivalent practical experience. - Experience with a variety of qualitative and/or quantitative methods, which may include interviews, surveys, ideation sessions, ethnographic field research, usability evaluation, statistical modeling, and diary studies. - Specific expertise with a subset of qualitative and/or quantitative methods. - 2+ years previous experience managing researchers and research teams. - Effective interpersonal, communication, negotiation and collaboration skills. - Self-motivated, detail-oriented, and able to manage multiple projects. - Strong partner management. Able to navigate large departments and identify key contacts. Even Better If - Master's degree or PhD in a related field. - Experience integrating user research into product designs and design practices. - Design thinking methods, co-design sessions, and facilitation skills. - Experience with international research and/or fluency in more than one language a plus! - Strong interest in social and entertainment apps, user and influencer behavior, and associated trends

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An Insider's view of TikTok

What’s the vibe like in the office?

In Los Angeles, our office building is always buzzing with activity and conversation. The office has a large communal space for meals and all team meetings. It is designed to inspire creativity and you can see this reflected throughout the building's design.

Lindsey

Employer Branding

How do you collaborate with other teams in the company?

I lead our college marketing efforts from our college ambassadors to campus events and partnerships. Just like other departments, I have the honor of collaborating with many teams across TikTok. I work with teams across the company to host events, run in-app campaigns, to promote through social media, and more. Teamwork makes the dream work!

Kayla

Brand Marketing Manager

How has your career grown since starting at the company?

My first role was in Business Development, where I helped media publishers get ramped up and familiar with TikTok. Since then I've been able to support our rebranding efforts, build processes to improve communication between our global teams and launch features used by millions of users.

Michael

Operations

What are TikTok Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
More on our global initiative, TikTok for Good, here: https://www.tiktok.com/forgood
Eat lunch together
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Online course subscriptions available
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