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Senior User Researcher

| Greater LA Area

BlackLine has become the world's most trusted name in financial automation and defines the cutting-edge category of Modern Finance. We are a named Leader in the 2018 Gartner® Magic Quadrant™ for Financial Corporate Performance Management, and one of the country's best workplaces in Technology by Fortune™ Magazine. We are looking for our first dedicated Researcher to define and own the best practices to leverage research and data to drive the product design and strategy. 

The Product Design team at BlackLine drives product design and UX strategy across BlackLine's entire suite of solutions and supports the key business objectives of the company. If you welcome solving complex challenges at the system level, and are passionate about enhancing user experience and productivity, as well as investing in customer success via B2B SaaS... come work with us!

We are looking for the first dedicated researcher to join our team and shape our research practice. The Senior User Researcher should be a user research evangelist and is responsible for overseeing various projects across multiple products; this role will collaborate and align with product and engineering partners. This role contributes to the standardization of process and best practices to scale the research practice within the organization. Finally, this role will oversee end-to-end user-centered research and usability testing activities.
Responsibilities:

  • Plan and conduct appropriate research and usability testing.
  • Plan and conduct various workshops, including design sprint.
  • Analyze and synthesize research findings and provide recommendations.
  • Own and groom research best practices and process for the team.
  • Guide and coach designers and product teams on research best practices.
  • Manage research tools, investigate new methodologies and lead research process improvement.
  • Build a research and testing cadence for product releases.
  • Collect and prioritize client feedback and relevant data to inform the product design decisions.
  • Present research findings and summary to the product team and executives.
  • Moderate remote and in-person research studies.
  • Conduct field studies.
  • Coordinate testing logistics.
Qualifications:
  • Master's or Ph.D degree in HCI, Cognitive Psychology, Anthropology or other related discipline or equivalent experience.
  • 5+ years of hands-on experience in user research.
  • Strong working knowledge of research processes and user-centered design.
  • Comfortable and fluent in leading and facilitating design and research workshops, exercises, and discussions.
  • Excellent visual, written, and verbal communication skills to present, facilitate, interview and document research artifacts.
  • Ability to work under pressure, meet deadlines, and prioritize multiple projects simultaneously.
  • Experience in B2B software development.
  • A research portfolio.
  • Supervisory experience.
  • Experience in setting up a research practice in an organization.
  • Experience in Accounting is a plus.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

BlackLine’s headquarters feature open work stations, informal lounge areas, a game room, a music room, quiet pods, training areas, and more.

What are BlackLine Perks + Benefits

BlackLine Benefits Overview

BlackLine believes in providing the best possible service to its clients, and that starts with offering amazing perks to its employees. These perks include 100% coverage for healthcare, vision, and dental, 401(k) matching, food, drinks, games, and so much more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
At BlackLine, we feel that paying 100% of our employees’ health benefits is 100% the right thing to do. Medical, dental, and vision are taken care of by the company.
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
BlackLine provides employees with a 401(k) matching plan.
Employee Stock Purchase Plan
BlackLine offers and Employee Stock Purchase Plan with the ability to buy stock at a discounted price.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
BlackLine hosts company outings several times per year.
Game Room
Our game room includes Ping Pong, Pool Table and Video Games.
Stocked Kitchen
Some Meals Provided
Parking
We offer employees free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We’re better together and know that amazing individuals make amazing teams. We also know that we bond through socializing and shared experiences. That’s how teams gel and support each other.

So, we like to play games together: table tennis, poker, and video games. We encourage company sports leagues and fitness groups. We relax with happy hours and team get-togethers, and we never let a holiday season go by without a celebration.

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