At ChowNow, the Product Design team has a passion for helping restaurants thrive and making an impact on our local communities. We’re working on big challenges, with the goal of helping local restaurants survive, thrive, and build relationships with the customers who love them. Product Designers are invaluable to ChowNow’s mission and customer experience.

As our company enters a new stage of growth, we’re looking for highly skilled, collaborative, and proactive Designers who can champion and further our culture of human-centered design and innovation.

ABOUT THE POSITION:

Through human-centered design methods, Product Designers understand and anticipate pain points, define vision states, and design + codify ChowNow’s digital language. This Senior Product Design position requires both strong visual and UX design skills as they will represent Product Design on at least 1 Product/platform in our ecosystem of Diner touchpoints: (a.) Marketplace App & site, and (b.) White Label digital ordering app & site. Through collaboration with UX Researchers, Brand Designers, Engineers, and Product Managers, this role will identify opportunities to improve our consumer-facing products and differentiate them from a competitive industry. Your work will help our restaurant partners thrive and serve their communities with delightful, convenient experiences.

With a broad ecosystem of products, the Design System is a crucial tool for Product Designers and Engineers, and this role will be expected to leverage and contribute to it. Lastly, this role will champion human-centered design across the organization to develop scalable, intuitive, and performant products that our customers love. 

The decisions you make will have a huge impact on our customers and provide great learning opportunities for the product organization. Understanding the importance of user testing and feedback is integral to developing efficient products at ChowNow, and you will work cross-functionally to identify research opportunities, iterate on customer feedback, and empower one another.

ABOUT THE TEAM:

ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Google, Instagram, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace. 

Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace, and the kind of mission, that appeals to you, we’d love to talk. 

Learn more by checking out our reviews on Glassdoor (they’re excellent). Together we can preserve neighborhood flavor, one restaurant at a time.

SPECIFICALLY, YOU WILL:

• Represent Design on at least one squad of diner-facing products. 
• Proactively collaborate with cross-functional stakeholders and partners to clarify problems and solutions. 
• Work on complex projects at the theme-level (typically spanning at least one squad), dealing with a substantial amount of anonymity to develop clear requirements.
• Lead the vision for a squad alongside their product and engineering counterparts. 
• Help shape at least 1 squad’s roadmap through the next quarter and beyond. 
• Collaborate with partners to align on measurable, impactful goals by providing clear human-centered product recommendations. 
• Confidently back up design decisions by connecting to broader product vision and company objectives.
• Iterate on problems through various artifacts and provide dev-ready specs, including prototypes, interaction/motion studies, and package them in a digestible format for efficient development.
• Contribute to standards for Product Design workflow within and across squads and continuously evolve.
• Identify opportunities for user research and Production-level experiments, in collaboration with Experience Designers, Researchers, and Product Managers. Develop artifacts to use as stimuli in research studies such as wireframes, comps, and prototypes
• Proactively engage key stakeholders and partners across the organization to create alignment and ensure responsible product development. Conveys complex information clearly and facilitates productive worksessions with collaborators and stakeholders.
• Communicate your thoughts and decisions effectively to various teams, including the executive team.
• Mentor more junior designers and help them grow their craft and ability to collaborate with our partners

WITHIN 30 DAYS YOU WILL:

• Complete our ChowNow New Hire Onboarding Experience.
• Learn the ins and outs of ChowNow and our process.
• Conduct an analysis of ChowNow’s products and the competitive landscape.
• Observe 4 product demos with the sales team to better know our customers.
• Collaborate with the team to prioritize and dissect requirements for a new feature. Begin research and exploration for possible solutions.
• Conduct an assessment of ChowNow’s diner-facing products and develop a high-level plan of initial actions.
• Build a rapport with direct reports and learn about their career goals.

WITHIN 60 DAYS YOU WILL:

• Talk to customers and the support teams to gain empathy for customer problems, needs, and mental models.
• Deliver your first set of user flows, comps, and high-fidelity interaction designs for a new feature 
• Prepare your first set of detailed design specs for the engineering team.
• Define the metrics you will use to determine the success of your first design solution.
• Communicate your design decisions with stakeholders and the larger team.
• Set up recurring 1on1 meetings with direct reports and any key stakeholders and partners

WITHIN 90 DAYS YOU WILL:

• Conduct or collaborate on user testing to help inform product decisions and implement new design thinking based on customer feedback.
• Launch any combination of a design system improvement and/or feature within a squad.
• Facilitate cross-functional discovery or working sessions to uncover opportunities and inform the roadmap.
• Contribute to the central Product Design wiki (Notion) of process and tactics
• Present work to a cross-functional group, i.e. Sprint showcase.

YOU SHOULD APPLY IF:

• You have a minimum of 4 years experience as a product designer in web and mobile environments (iOS and Android) in either an agency or in-house product team. Ideally both.
• You have a solid portfolio featuring detailed case studies and, ideally design system work.
• You have demonstrated experience with end-to-end (hybrid UX and UI) product design on multiple platforms including native mobile applications.
• You have a deep understanding of how to frame a problem and work with the team to synthesize product strategies and iterate on solutions. 
• You’re a highly motivated individual who is self-directed and can work under ambiguous conditions
• You are a Type-A designer who cares deeply about organization and details.
• You have experience delegating tasks and mentoring more junior designers (though not necessarily as a people manager) 
• You’re an outstanding team contributor who is willing to give and receive honest feedback.
• You have the ability to conceptualize and communicate ideas to stakeholders and grow our Product Design practice within the organization.
• You have experience iterating rapidly and shipping software frequently to evolve a product over time, such as with SaaS products and mobile applications.
• You use Figma, Sketch, Adobe Suite, and basic prototyping tools such as Principle and Invision.
• You are familiar with back-end and front-end development technologies such as APIs, React, HTML, CSS, Javascript, Swift/SwiftUI, and other native frameworks, etc…

ABOUT OUT BENEFITS

• Competitive Salary
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• A remote first culture and monthly stipend offering flexibility to work where you want and how you want.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Commuter benefits (including Uber Pool).
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Industry Speakers Series.
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.
• Fully stocked kitchen and cold brew on tap.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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