BlackLine automates and controls financial close processes for midsize and large organizations.
Woodland Hills, CA

Learning Experience Designer at BlackLine

| Remote
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Job Summary

The Learning Experience Designer (LED) will support the enablement efforts of our Go-To-Market (GTM) functions and apply their deep expertise in instructional design, adult learning, and learning tools to develop innovative content, resources, and training that is relevant, actionable, and easily consumed. The LED's design toolbox includes planning, developing, evaluating, and maintaining training ILT/vILT content, eLearning courses, simulations, mobile learning, graphical assets, and job aids/QRGs. This individual will have a keen eye for learner experience, with an unyielding attention to detail and design quality, to create learning solutions that are not only engaging and interactive, but also deliver real performance outcomes. This will involve working with a broad set of stakeholders across GTM as well as subject matter experts to prioritize, create, launch, and evaluate GTM enablement programs.



Roles and Responsibility (list in order of importance)

  • Lead and execute projects through the design lifecycle, from scoping, research, and needs analysis, to design and content development, through launch and measurement for successful implementation and impact
  • Align learning solutions with global business objectives by working with GTM Enablement team members, stakeholders, and SMEs to identify performance gaps and best practices, then establish learning objectives
  • Collaborate and consult with GTM Enablement team members to brainstorm and identify learning solutions to achieve desired outcomes
  • Identify and implement the most effective modalities and tools (ILT, vILT, job aids, QRGs, infographics, simulations, microlearning, eLearning, and blended learning) to support an array of learners, while considering time and geographical constraints, to create programs that drive performance outcomes and break down concepts into simple learning blocks
  • Write effective copy, instructional text, and audio/video scripts that support the learning objectives and provide drafts quickly to ensure on-time delivery
  • Lead the design, development, and implementation of enablement for technology and systems, including WalkMe builds for Salesforce/CPQ, to accelerate time to competency, increase digital adoption, and support digital transformation
  • Be the voice of the learner, ensuring their needs are at the forefront of our content efforts
  • Build metrics into training design to measure training effectiveness and evaluate retention of information and application of learning
  • Pivot as needed to support different projects for a broad set of stakeholders
  • Support the configuration and administration of the LMS
  • Keep up to date with current trends in Learning & Development
  • Other duties as assigned


Required Qualifications

Years of Experience in Related Field: 10+ years of experience in instructional design and corporate training, with a minimum of 2 years' experience in technology and systems training

Education: Bachelor's Degree

Technical/Specialized Knowledge, Skills, and Abilities:

  • Proven ability to create learning solutions using a variety of tools, including as Adobe Captivate, Adobe Creative Suite, Doodly, Vyond, and Articulate 360
  • Proficient in building systems training using WalkMe
  • Experience publishing and managing learning objects and running reports in a LMS/LXP (Docebo experience a plus)
  • Proven ability to manage concurrent projects and consider tasks, risks, dependencies, and timelines
  • Deep understanding of and ability to apply adult learning theory
  • Ability to apply Kirkpatrick's Evaluation Model
  • Expertise in Microsoft Office Suite


  • Demonstrated history of collaborating with stakeholders, SMEs, and team members and being a strong team player
  • Exceptional ability to communicate with stakeholders and manage expectations
  • Ability to consistently deliver high quality products with aggressive development schedules
  • Passion for problem-solving and translating business needs into high-impact learning strategies that enhance people and business performance
  • Resourceful with a notable ability to execute with little supervision
  • Adaptable and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change is a must
  • Ability to translate concepts and summarize and communicate complex ideas



Preferred Qualifications

  • Master's Degree
  • Instructional design experience in the B2B SaaS space
  • WalkMe Solution Builder Certification
  • Project Management Certifications
  • ID Certifications
  • Video editing experience
  • Experience with Smartsheet and SharePoint


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Where we are

BlackLine’s headquarters feature open work stations, informal lounge areas, a game room, a music room, quiet pods, training areas, and more.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

What are BlackLine Perks + Benefits

BlackLine Benefits Overview

BlackLine believes in providing the best possible service to its clients, and that starts with offering amazing perks to its employees. These perks include 100% coverage for healthcare, vision, and dental, 401(k) matching, ESPP, food, drinks, games, and so much more!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
At BlackLine, we feel that paying 100% of our employees’ health benefits is 100% the right thing to do. Medical, dental, and vision are taken care of by the company.
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
BlackLine has been offering company wide virtual fitness classes such as, Aerobics and Yoga!
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
BlackLine provides employees with a 401(k) matching plan.
Company Equity
Employee Stock Purchase Plan
BlackLine offers and Employee Stock Purchase Plan with the ability to buy stock at a discounted price.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
BlackLine hosts company outings several times per year.
Game Room
Our game room includes Ping Pong, Pool Table and Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
We offer employees free on-site garage parking.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We’re better together and know that amazing individuals make amazing teams. We also know that we bond through socializing and shared experiences. That’s how teams gel and support each other.

So, we like to play games together: table tennis, poker, and video games. We encourage company sports leagues and fitness groups. We relax with happy hours and team get-togethers, and we never let a holiday season go by without a celebration.

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