We are looking for a passionate and experienced Instructional Designer to create engaging content for use in both virtual and in-person learning experiences. You will impact ServiceTitan's growth by helping orchestrate a significant part of our employees' lifecycle and contribute to the development of high-performing team members and a high performance culture through innovation. You will report to our Manager, Learning and Development.

As our Instructional Designer, you will:

• Plan instructional design projects, develop and iterate on training content through the creation of participant and facilitator guides, and other materials to be leveraged by the learning team.
• Partner with team leadership and key stakeholders to develop training strategy for learning solutions, write and develop scripts and other training materials, QA, and final design
• Design and develop learning solutions that include, but are not limited to, communications, eLearning, virtual/classroom instructor led training, and other materials
• Design learning that reflects an understanding of diversity including but no limited to an understanding of cultural differences
• Provide consultative guidance when gathering project requirements as well as during the entire project lifecycle
• Partner with stakeholders to develop measurement strategies for all learning solutions to demonstrate business impact and effectiveness
• Visualize how the project vision and learning objectives can be realized
• Develop design documents that detail all deliverables in the training strategy
• Write communications and compelling content infused with engaging and innovative user activities
• Work independently on assigned projects while also effectively collaborating with subject matter experts and project managers to bring training strategy to life
• Understand and apply change management principles to training strategies
• Apply existing, established processes while working on projects.
• Keep a working knowledge of delivery platforms such as learning management systems and virtual training delivery tools 

To be successful in this role, you'll need:

• Bachelor’s Degree in Instructional Design, English, or related field
• 5+ years of instructional design, eLearning script writing, and curriculum writing
• Proven track record in working on projects of varying sizes
• Excellent, creative writing and QA skills
• Superior knowledge of the MS Office Suite – Word, PowerPoint, etc.
• Experience in delivery platforms such as learning management systems and virtual training delivery (Adobe Connect, WebEx, Skype, Microsoft Teams, etc.)

#LI-MT1