VP, Data and Analytics

| Greater LA Area
About the Position:
As our first VP of Data and Analytics, you will lead and grow a team of Business Insights Analysts and Data Engineers committed to building a data-informed culture at ChowNow.
You will help to define Analytics at ChowNow, while working closely with the Executive team to create an analytics strategy that best enables us to help independent restaurants grow their businesses. You will be responsible for building and executing on an analytics roadmap, as well as empowering self-service analytics across the organization. You will prioritize and provide direction on analytics projects, while ensuring that the team has all the necessary tooling and infrastructure to perform their work.
This is an exciting opportunity to help us grow our data organization. This role is for a self-starter and problem solver with incredible ability to influence others and work cross-functionally with nearly all teams. This person will play a key role in celebrating successes and acknowledging failures -- both as a team and as a company. We are currently processing over $500 million in annual food sales with over 6 million annual active diners, and are excited about where we are taking things from here!
Reports to: Chief Financial Officer
About the Team: 
ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Facebook, Google, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace. 
Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 16,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace, and the kind of mission, that appeals to you, we’d love to talk. 
Learn more by checking out our reviews on Glassdoor (they’re excellent). Together we can preserve neighborhood flavor, one restaurant at a time.

Within 30 days, you will:

  • Progress through Ramp Camp (ChowNow’s New Hire Onboarding Experience)
  • Spend time getting to know each of your direct reports and begin leading weekly team meetings and 1:1 sessions
  • Familiarize yourself with the current data architecture and the platform/tooling used for analytics
  • Meet with leadership and various stakeholders to better understand analytics needs across teams

Within 3 months, you will:

  • Establish a high-level analytics roadmap and clearly define success metrics for the team
  • Set team and individual OKRs based on company goals and personal development priorities
  • Identify and operationalize the tracking of company-wide and department-specific KPIs (e.g. gross food sales, restaurant churn, diner retention, etc.)

Within 6 months, you will:

  • Provide strategic data insights to help cross-functional leaders better understand both restaurants and diners
  • Effectively communicate learnings and provide recommendations to the executive team to ensure that the company is on track to meet its goals
  • Create career development plans and establish career progression paths to build a best-in-class analytics team
  • Develop a staffing model to support the future growth of the team

Within 1 year, you will:

  • Develop a clear vision for analytics that supports our company strategy
  • Continue to foster a data-driven culture at ChowNow

You Should Apply If:

  • You have at least 7-10 years of experience using analytics to support key business decisions at a technology company, management consultancy, or similar professional environment
  • You have a minimum of 4+ years managing a data/analytics team
  • You have experience leading cross-functional teams and communicating with leadership across various departments
  • You have an ability to effectively manage multiple projects and stakeholders in a fast-paced environment
  • You have a willingness to challenge the status quo and lead innovation and operational excellence
  • You have significant experience with SQL (PostgreSQL) and relational database concepts, ETL experience is a plus
  • You have programming/statistical analysis experience in Python and/or R
  • Snowflake and/or Redshift experience is a plus
  • You have experience using one or more visualization tools (e.g. Mode Analytics, Tableau, Looker, etc.)
  • You have familiarity with using Google Apps for Work and Microsoft Office

About Our Benefits:

  • Competitive Salary
  • Ongoing training and growth opportunities
  • A “best place to work” winner multiple times where we focus on creating a great employee experience
  • Rock solid medical, dental, and vision plans
  • 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
  • 6 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 6 Weeks of Paid Pregnancy Leave
  • Employer-contributing student loan assistance program
  • Commuter benefits (including Uber Pool)
  • Employee Stock Incentive Plan
  • Quarterly Industry Speakers Series
  • Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion)
  • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly
  • Enough freedom to spread your wings while still holding you accountable
  • Fully stocked kitchen and cold brew on tap

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • WebpackLibraries
    • EnzymeLibraries
    • BottleFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • PrincipleDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

The ChowNow HQ is in the heart of LA's tech scene. Playa Vista is near the beach, the freeways, the airport, & the tech industry action.

An Insider's view of ChowNow

What are some social events your company does?

Where do I begin?! There’s the ChowNow book club, running club, DineNow, our coffee-match program... Basically if there’s a will, there’s a way to integrate and meet just about anybody! DineNow is a favorite of mine where every month we mark our calendars and head out to a local LA restaurant for a delicious reminder of why our work is so valuable.

Andrew

Recruiter

How has your career grown since starting at the company?

Starting as a graphic design intern and now working as a front-end developer I can definitely attest to ChowNow being an amazing place to grow your career. I've been here a little more than 5 years, and am still growing constantly both personally and professionally.

Kim

Front End Engineer

How do your team's ideas influence the company's direction?

As ChowNow’s Director of Client Operations, my teams are responsible for handling the implementation of our products and services into restaurants. Because we interact with restaurants every day, we are able to act as informants to ChowNow and help drive our product and services roadmap to solve the most pressing problems our client's encounter.

Stephanie

Director of Growth Operations

How does your team reward individual success?

Individual success is more than metrics. It’s about being celebrated by your peers when you work hard to accomplish your goals. This takes different forms like winning Weekly Spotlight—or the Frog Trophy, which goes to the top performer because everyone deserves to be recognized for their accomplishments and celebrated amongst the company.

Angie

Lead Customer Support Representative

What are ChowNow Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
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