Tinder brings people together. With tens of millions of users and a presence in every country on earth, our reach is expansive—and rapidly growing. Your work here can change the world. The Member Experience Team is looking for a Knowledge Manager to help us build the long-term strategy of key, global projects with several stakeholders and complexities.

To excel in this position, you will be comfortable in a fast-paced, high-energy environment. You must be able to manage tight deadlines and develop realistic work back schedules. You must be comfortable writing, creating and publishing high quality content for a variety of audiences

In this role you will:

• Manage the current knowledge management practices while designing new knowledge standard
• Manage a team of content developers
• Analyze the effectiveness of knowledge management programs
• Create standards for member facing help content
• Partner with technical, product, and business teams to ensure agents have information needed to effectively support members
• Gain approval from stakeholders, Public Relations, and Legal on critical support content
• Drive process improvement

What we’re looking for:

• Bachelor's degree in English, Communications or related field
• 5+ years of people management experience
• 7+ years of experience creating support content or technical documentation
• Experience with CMS platforms, HTML, Microsoft and/or Google Suite

A plus if you also have:

• A background in Information Architecture or Information Systems
• Experience developing support content for contact center agents
• Experience creating global support content
• Background in Operational Excellence or Lean Six Sigma

As part of our team, you’ll enjoy:

• Working on a product that has an immediate impact on people’s lives all around the world

• Collaborating with a team of creative, fun and driven colleagues 

• Comprehensive health coverage, competitive salary, 401(k) employer match

• Other perks and wellness benefits like a fitness membership subsidy, paid concierge medical membership, pet insurance offerings, and a commuter subsidy

• Access to mental health resources

• Fertility preservation benefits

• No Meeting Wednesdays, an annual Learning + Development stipend, and access to a wide range of product and service discounts through Perkspot

• Charitable donations match up to $15,000 annually 

• Monthly and weekly interactive virtual events including Book Club, trivia with prizes and yoga workouts

• The opportunity to join six active Employee Resource Groups (ERGs)

At Tinder, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our product, and our community. We strive to make our workplace an inclusive and diverse environment, giving people from all walks of life the opportunity to have a voice. We champion and encourage those who bring different perspectives, ideas, and creativity to join our team dedicated to bringing people together across the globe. Tinder is proud to be an equal opportunity workplace where we welcome all people regardless of sex, gender identity, race, ethnicity, disability, or other lived experience.