Senior User Fraud Analyst
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
Snapchat is the camera used by over 150 million people every day to Snap with family, watch Stories from friends, see events from around the world, and explore expertly curated content from top publishers. In short, we are a passionate team working hard to build the best platform in the world for communication and storytelling.
We’re looking for a Sr. User Fraud Analyst to join Snapchat’s Identity Operations team! Working cross-functionally across the company, you will be responsible for all efforts related to security and privacy, including analysis, reporting, and strategy development. The Sr. User Fraud Analyst will facilitate the implementation of best practices, insight into spam and abuse patterns, opportunities for research and development of fraud prevention strategies, and optimization of existing processes. Working from our Santa Monica, CA headquarters, you’ll collaborate with Customer Operations, Engineering, and our product teams to help keep Snapchatters safe.
What you'll do:
Perform analysis on existing and newly emerging fraud patterns
Work cross-functionally to enhance and develop ways to identify and surface fraudulent behavior
Identify automation opportunities to ascertain and mitigate risk
Enhance operational workflows via process improvements
Use data to influence decisions and give voice to user-impacting issues
Anticipate fraud risks, provide escalation management, negotiate with decision makers, and balance business needs versus technical constraints
Work closely with Quality Assurance, Product, and Engineering teams, providing them with timely metrics and analysis, investigating potential account access issues, and following up with Snapchatters as needed
Knowledge, Skills, and Abilities:
Excellent verbal and written communication skills
Ability to prioritize tasks and work independently with minimal oversight
Ability to create visuals, dashboards, and reports to effectively communicate your insights
Great judgement and ability to problem-solve, both independently and with peers
Flexibility to adapt to constantly changing business needs
Minimum Qualifications:
Bachelor’s degree or equivalent work experience
5+ years of meaningful experience
3+ years of experience with SQL and building data pipelines to identify trends
Experience analyzing data to make data-driven decisions
Experience managing multiple projects end to end
Experience with JIRA or similar issue tracking software
Preferred Qualifications:
Experience investigating fraud, spam, or other types of abuse is a huge plus!
Data driven with proven track record managing data sets, and reporting to inform decision making
Experience collaborating with internal and external stakeholders at all levels of the company
Developed perspective on prominent trends and issues in the online safety world
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].