MeUndies is a Los Angeles, CA-based underwear and loungewear company best known for its softer than soft basics. Founded in 2011, MeUndies disrupted the $110B underwear industry when it launched the first online underwear subscription. Through the years the brand has inspired a passionate community of undie-obsessed individuals with its bold, comfortable products.

Today MeUndies has sold more than eighteen million pairs of underwear and is profitable with double-digit YoY growth. It continues to redefine the subscription market by evolving the transactional subscription to a membership centered on community and its relationship with the brand.

The innovative direct-to-consumer brand offers multiple purchasing options including singles, packs, matching pairs and its monthly membership. It opened its first flagship store in Los Angeles in 2018.

With a growing company, comes a growing team full of innovative people. As the Consumer Insights Analyst, you will help prioritize and design research projects, pull together actionable insights, and help the company integrate the voice of the customer into decision-making. These insights enable the Analytics & Consumer Insights team to partner cross-functionally and influence the product roadmap, customer experience, marketing strategy, and much more.

 What You’ll Do 

• Design, launch, and analyze custom quantitative first-party research to support near and long-term strategy.
• Learn consumer insights best practices and apply those principles to new research projects.
• Own survey maintenance and analysis for critical recurring research (NPS, Membership surveys, Brand Tracking, etc.).
• Combine first-party research with internal data sources to add context and dimension to insights by leveraging visualization tools and/or SQL.
• Create insights dashboards in our visualization tool, Looker.
• Draft discussion guides and coordinate focus groups.
• Work closely with Product, Marketing, Brand, UX, and Project Management teams to ensure insights needs are met and projects supporting teams are completed on-time and on-budget.
• Translate results into clear, compelling, and actionable presentations for stakeholders.  
• Manage multiple projects concurrently with executive-level visibility.
• Support manager with vendor management relationships and responsibilities.
• Identify exciting, impactful new research tools and make recommendations to the team

What You Have 

• A Bachelor’s degree in an analytical major and/or the social sciences (e.g. math, statistics, economics, marketing, business strategy, or psychology)
• 2+ years of professional experience in a relevant field
• A passion for creative research design and strategy
• Experience with a variety of research techniques (quant + qual) and a growing understanding of when to use each    
• The ability to craft visually appealing decks and tell clear, concise, and compelling stories
• A hunger for project ownership, personal development, and organizational impact
• Experience with insights platforms (e.g. Qualtrics, Suzy) and survey writing
• Experience with data visualization tools such as Looker or Tableau
• Intermediate to Advanced Excel skills Natural curiosity and extreme attention to detail
• Strong work ethic, dedication, and energy
• Proven prioritization skills and the ability to work independently under tight deadlines

Bonus Points 

• 1+ years of experience in strategy consulting, brand-side consumer insights team, or supply-side
• Experience with DTC ecommerce and/or membership business models
• Experience with advanced research techniques such as MaxDiff, Conjoint, or TURF Analysis
• Basic to intermediate knowledge of SQL

WHY WORK AT MEUNDIES?

It's more than a job.
We have focused on building a team of people that emulates all of our core values. We look for people who stay balanced, go further, build relationships, champion differences, and are humble. At MeUndies, we continue to maintain a stellar brand by working collaboratively and encouraging growth with learning opportunities. Not to mention, there is no such thing as a small achievement here - we celebrate it all! 

We look at the necessities.

We offer competitive equity/salary packages which include targeted annual bonuses, plus generous parental leave, a 401k, awesome health benefits, and open time off (yeah, we said it). You’ll enjoy top-of-the-line hardware and software, and have access to an annual personal Learning & Development budget!

We offer all the head turning office things.

We have endless office amenities but here are a few of the fan favorites - everybody gets access to an on-site gym & shower, endless snacks, cold brew on tap, and a cozy lounge completed with a Wii for epic Mario Kart tournaments. Plus there are plenty of dogs (to pet, not to take home).

We don’t forget the most important things.

There’s a robust 360 review process, regular pulse surveys, and a focus on open communication. We also have annual employee check-ins to reflect back on achievements and plan for career growth. We’re always rooting for you. 

Plus those special extra things.

We keep things fun with frequent catered lunches, holiday parties, offsites, happy hours, and an annual retreat. You’ll get a sweet employee discount, as well as a monthly MeUndies membership to rebuild your underwear drawer with our top notch prints.