Senior Business Analyst, Customer Success

| Greater LA Area

As Procore’s Senior Business Analyst, Customer Success, you’ll actively help drive smarter business decisions. You’re passionate about using technology to problem-solve and data-driven insights to create and direct strategy. Your work will help scale our efforts through both technical execution and project management. As our Business Analyst, Customer Success, you’re passionate about creating positive customer experiences and can produce inventive solutions to ensure our teams make decisions with confidence.

What you'll do:

  • Provide Revenue Leadership, Executive team, and relevant Individual Contributors with analysis of KPIs, team/individual performance metrics, and more while constantly iterating and reviewing which metrics are most important as we grow.
  • Develop a complete understanding of our Customer Success organization. Ask questions to most effectively diagnose, solve problems, and drive productivity 
  • Assess the requirements of the organization with respect to its operations and functions and partner with teams on projects to identify inefficiencies, document business process flowcharts, draft proposals for process optimization, and project manage change to completion by partnering with management, business systems analysts, and engineers.
  • Responsible for collaborating with Analytics to gather data needs and requirements by team/department, communicate best practices and data resources, explain analytical outputs, and build and maintain reports and dashboards in source systems and BI tools.
  • Manage data assets within systems like Salesforce, Looker, and Google Drive to provide departments with data to guide their every day and long-term decisions.
  • Project manage change to completion


What we're looking for:

  • Understanding of the SaaS customer journey
  • Experience with visual modeling tools such as Visio or Lucid
  • Process mapping, value stream mapping and process improvement
  • Facilitation and Elicitation (JAD)
  • Salesforce, Looker, and/or Tableau workflow and reporting knowledge
  • Experience with data import and export tools (such as Salesforce Data Loader)
  • Ability to work backward from stakeholder needs to design and operationalize relevant processes within our system
  • Excellent written and verbal communication skills, with the ability to interface and influence decision-makers at all levels of seniority
  • Project management experience with the ability to work against tight deadlines
  • Advanced knowledge of relational database structured data
  • Advanced Excel skills
  • Basic to Intermediate SQL knowledge

We are interested in every qualified candidate who is eligible to work in the US. However, we are not able to sponsor visas/work authorization for this role.

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavascriptLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

Procore's Carpinteria campus is the largest of our offices, with multiple buildings spread along the coast and surrounding areas.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
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