Operations Analyst, Banking at Albert (Greater LA Area, CA)

| Greater LA Area
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Who we are
Albert is a new type of financial service that uses powerful technology to automate your finances, with a team of human experts to guide you. Albert saves and invests automatically for you, helps you avoid overdrafts, finds savings you’re missing, identifies bills you’re overpaying, and much more. Text Albert a financial question, and our geniuses won’t just offer guidance — they’ll help you take action.

We're an LA-based startup with a proven business model, backed by top-tier institutional investors and with nearly 8 million users who have trusted Albert to help them achieve their financial goals. We're on a mission to democratize money management through our simple, beautifully designed product, and we're looking for thoughtful, talented people to join us on our journey.

About the role
In true startup fashion, this role encompasses several functions, and you must be comfortable wearing multiple hats. You will work cross-functionally with legal, compliance, finance, and engineering teams on establishing and supporting the operations of the Banking product, such as dispute and complaint management, fraud and transaction monitoring and many more.

Things you're good at

  • Organization: work across multiple layers of our organization, including legal and compliance, finance, engineering, and senior management
  • Methodical: prioritizing and organizing tasks in a methodical, systematic, and efficient manner
  • Collaboration: we're looking for people who are independent thinkers and doers, but also enjoy working with others in various functions and seniority levels
  • Communication: keep lines of communication open and seek out feedback on a regular basis
  • Attention to detail: your attention to detail and organization skills are excellent

Responsibilities

  • Implement enhancements to scale operational processes and improve operational efficiency and accuracy across the Banking product
  • Review transactional patterns to identify unusual activity
  • Review account details, transactional patterns, and other pertinent information to drive dispute and complaint resolution
  • Collaborate closely with compliance, operations, analytics, finance, and Genius customer support teams to investigate cases and resolve issues
  • Maintain organized and auditable records to evidence compliance with requirements applicable to the dispute and complaint process

Requirements

  • B.A. or B.S. Degree required
  • 2+ years experience working in an operational role in a high-growth company
  • Extreme attention to detail
  • Passion for Albert’s mission
  • Strong problem-solving skills, with a desire to build and execute scalable processes
  • Ability to manage a diverse and complex workload while maintaining priorities and proactively anticipating issues in an ever-evolving and fast-paced startup environment

Benefits

  • Competitive salary and meaningful equity
  • Health, vision and dental insurance
  • Meals provided
  • Monthly wellness stipend
  • 401k match

Job Applicants California Privacy Notice

This California Privacy Notice applies to personal information of California job applicants that Albert collects and processes as it relates to the submission of a job application.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • HerokuLanguages
    • CeleryLanguages
    • RabbitMQLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • ElasticSearchDatabases
    • DynamoDBDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • AsanaManagement
    • NotionManagement
    • SlackManagement

Location

Our office is situated in Culver City's well-known Hayden Tract, within walking distance of the Expo line, retail, and many restaurants.

What are Albert Perks + Benefits

Albert Benefits Overview

At Albert, we believe that everyone, regardless of income or net worth, should have access to financial wellness. Simplicity, empathy, and wellness are the core values that not only guide our mission, but the way we care for our team.

We make sure our employees and their families are taken care of with virtually free, premium quality health, dental, and vision insurance. We promote a solid work-life balance by offering generous PTO, paid holidays, and monthly company events. Since we take long-term financial wellness seriously, employees at Albert are able to sign up for our 401(k) plan, with company matching, on their very first day.

Aside from our basic suite of benefits, we believe in providing a great work place for our employees. Our office is situated in Culver City's well-known Hayden Tract, within walking distance of the Expo line, retail and many restaurants. Other perks include free lunch, a fully stocked kitchen complete with snacks and a rotating selection of beer.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Albert's health insurance policy covers up to 99% of out of pocket expenses.
Life Insurance
Wellness Programs
We offer a $100/mo Wellness Stipend to each employee for general wellness, covering the following areas: Physical Health, Mental Health, & Workplace Wellness.
Team workouts
Albert's team fitness initiatives include In-office and/or Remote yoga, mediation, and fitness classes.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
We're proud to provide all of our employees the option to enroll in our 401k plan with 4% match provided by Vanguard starting their first day.
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We operate under a hybrid work-from-model at our Culver City office. Employees work 3 days in-office with 2 days remote each week & an additional 4-weeks each year that can be used at your discretion.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Albert employees receive between 15 and 21 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Albert offers a monthly reimbursement of $100 to anyone who uses public transportation, rides a bike, or walks to work.
Company Outings
We throw an awesome company retreat each year in addition to monthly happy hours and events.
Free Daily Meals
We provide a $20 stipend for each day you work to be used at your discretion.
Game Room
Stocked Kitchen
Albert has a fully stocked kitchen including healthy snacks, rotating beer, coffee, tea, cocoa, and other beverages.
Some Meals Provided
We partnered with Factor to provide all US employees with 6 meals a week as part of our efforts to promote nutritional wellness. We also cater lunch in-office each Tuesday.
Happy Hours
Happy hours are hosted on occasion, usually every other month.
Parking
Relocation Assistance
Albert offers relocation assistance for employees interested in moving to either of our hubs in LA or NYC.
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Albert offers employees professional development opportunities like Onsite & Remote training courses.
Lunch and learns
Cross functional training encouraged
Promote from within

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