Dave is a banking app on a mission to create financial opportunity that advances America’s collective potential. Dave's financial tools, including its debit card and spending account, help its more than 10 million customers bank, budget, avoid overdraft fees, find work and build credit. 

Dave is a virtual-first company, which means there is no preference on where team members get their work done. Employees are able to live anywhere in the United States, with the only exception of Hawaii for now. For those who want to work in an office setting on a more regular basis, we will eventually open offices in Los Angeles and San Francisco.

Dave is backed by Mark Cuban, Norwest Venture Partners, Section 32, and Financial Venture Studios, among many others and just announced our plans to go public by the end of 2021.

Team Overview

For this position we are seeking a highly detail-oriented person who plays a critical role in the Dispute and Chargeback Process along with supporting Dave’s Loss Management efforts. They will be responsible for maintaining compliance of our internal & external procedures for Reg E, Fraud & Chargeback processing, and our internal review and resolution process. 

What You'll Do

• Monitoring high volumes of data related to card transactions & chargebacks and analyzing trends within the data - related to incoming disputes and other card activity
• Transaction monitoring - per our terms of service and operating procedures
• Responsible for supporting internal and external quality assurance audits for the dispute & chargeback process
• Works closely with our Member Success team to resolve internal dispute and transaction activity related escalations
• Contributes to the development, documentation and maintenance of our standard operating procedures and best practices for dispute & fraud management
• Responsible for protecting sensitive consumer data
• Responsible for tracking investigations for timely completion by providing status reports, including relevant quality metrics

What You'll Need

• 2+ years' experience with debit or credit card operations, including chargeback dispute monitoring
• Experience in quality assurance and/or compliance 
• Experience working with high volumes of data or databases
• Excellent written and verbal communication skills and ability to adapt tone to company brand
• Comfortable working in a dynamic environment that requires adaptability
• Good critical thinking and problem-solving skills
• Possess knowledge of Reg. E, Payment Network rules (MasterCard, VISA) and other regulatory guidelines related to cardholder protection rules

Benefits & Perks 

• Premium Medical, Dental, and Vision Insurance plans

• Insurance premiums 100% covered for you and 80% for your dependents

• Company provided Basic Life and Short-Term Disability plans

• Competitive salary and equity compensation packages

• Voluntary Life Insurance and Long-Term Disability plans

• 401(k) savings plan with matching contributions

• Healthcare and Dependent Care Flexible Spending Accounts (FSA)

• Generous and flexible PTO

• Flexible work hours

• Generous paid parental leave

• A collaborative environment with opportunities for learning and growth

• Virtual social events

Dave Inc is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, ethnicity, religious creed, color, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, sexual orientation, marital status, age, status as a protected veteran, status as an individual with a disability, medical condition, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.

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