Junior Risk Analyst
About Us
At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed, helps them manage their business and practice once they’re up and running, and enables new clients to discover and interact with practitioners. Taking a practitioner-first approach in everything we do makes it possible for health and wellness practitioners to devote more time to their clients while they use SimplePractice to start, grow, and maintain a successful private practice.
The Role
Our ISC team is looking for a super star Risk Analyst to join our team! ISC stands for Infrastructure, Security, and Compliance here at SimplePractice. This team is responsible for ensuring that all of our internal systems and security are top notch in order to protect all of our customer information. Also, SimplePractice is HIPAA compliant in large part due to the ISC team.
Responsibilities
- Review Customer online payment applications utilizing fraud tools on a daily basis in a timely manner to identify valid and fraudulent accounts while adhering to department and company service level agreements
- Maintain or exceed minimum review volume expectations with minimal errors, customer complaints, and financial repercussion
- Review and analyze various notifications and escalations to identify at risk/ fraudulent accounts
- Provide timely and accurate responses to emails, support tickets and/or voicemails to ensure that customers are getting the best service especially when being asked for verification, etc.
- Work with fraud leadership to evaluate or develop tools and infrastructure to enhance the ability to detect fraudulent activity proactively
- Work closely with Risk Analysts to continuously improve internal processes whenever necessary
- Attend and contribute in group meetings with regards to fraud trends, optimization recommendations, and KPI review
- Maintain effective working relationships across internal and external departments as necessary
- Maintain a positive attitude and be willing to adjust daily responsibilities to meet the needs of the business
- Attend industry trainings and webinars as prescribed by Underwriting leadership
Desired Skills & Experience
- 3+ years of related experience with fraud prevention, fraud data analysis, investigations, or risk management or college degree
- Strong skills with Spreadsheets or Excel (Intermediate to Advanced)
- Ability to think analytically, logically and make accurate decisions
- Exceptional attention to detail with consistent accuracy
- The ability to take direction and follow stringent processes and regulations
- Must be highly organized and have the ability to meet critical deadlines in a fast paced environment
- Excellent communication skills, both verbal and written
- Self-starter, requires little to no supervision and comfortable taking initiative while quickly grasping concepts, processes and ideas
- Must be able to work within a team environment and be a team player
- Consistently go the extra mile to provide a positive consumer experience
- Excellent proficiency working with web browsers and web based tools
California Job Applicant Privacy Notice
Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, we may collect the following categories of personal information about you:
- Identifiers (e.g., name, address, email address, and phone number); protected characteristics (e.g., sex, gender, age, citizenship, disability status, and veteran status); professional or employment-related information (e.g., employment history, educational background, certificates and licenses, work eligibility information and other information obtained from your resume, cover letter, your responses to our application questions, background check forms, and your references); other personal records (e.g., signature, photograph, and criminal background information); and inferences drawn from personal information collected (e.g., creating a profile that reflects your abilities and aptitudes).
We collect the above categories of personal information for the following business purposes:
- To perform recruitment and hiring services; to manage the workforce; to comply with federal and state laws, and to maintain security (e.g., to detect and prevent against security risks and incidents, to prevent against fraudulent or illegal activity, and to ensure compliance with our company policies and procedures).
For more information about our privacy practices, please visit our Privacy Policy or contact us at [email protected].